Dunkin' 224 Post Road, Westerly, RI 02891

"On November 25, 2023 while traveling home from Thanksgiving, we stopped at Dunkin Donuts at 224 Post Road in Westerly Rhode Island. I did't realize until we were back on the road and traveling that they charged my 4 TIMES what they were supposed to as I just used my app to pay. On November 29, 2023, I emailed them a copy of my receipt to show them what they did and I got a response saying "We will alert the franchisee and/or our field operations team immediately to let them know what happened, and we have requested that they follow up with you directly regarding this issue. Please allow two business days for the franchisee or store representative to reach out and address the situation. If you do not receive a follow-up after two business days, please reply to this email to let us know.". A week later, nothing. I let them know I didn't hear back and no response from them. On December 14, 2023, I called, they looked up my case number, put me on hold, "spoke to a supervisor" and ASSURED me, the money would be back in my account in a couple of days. A week later, nothing. On December 20, 2023, I contacted customer service again through email with my case number and once again, nothing. This is truly the worst customer service I have ever received. I will no longer by going to Dunkin. There are plenty of other coffee places to visit with good customer service and response."

"Anyone who tells you anything good is lying. Food is always cold, orders are wrong MAJORITY of the time, staff has the collective IQ of a bag of pop rocks. Really just a terrible place. Honey Dew, Bess Eaton, Starbucks all wayyy more worth your time and money."

"i had the absolute rudest most awful girl wait in me today - or didn’t wait on me i should say. she was too busy texting on her cell phone to do her job - refused to take my order on the drive through speaker , refused to wait on me at the window refused to take my payment and then refused to give me my order. stood there with her arms crossed making up lies because i caught her on her phone ….she needs to be fired and never work in customer service ! i never got a receipt and she didn’t even give me what i ordered anyway"

"After the service this morning at 5:50am I can't wait till Starbucks opens. Female staff was rude after I pointed out that my coffee was made wrong, no biggie until the demeanor change. Was afraid to ask for a new one, so I didn't. If you don't enjoy mornings or doing your job, maybe find something else for work?! Don't make everyone else around you miserable."

"Well just want to tell Everyone this place is Filthy Dirty for a food establishment People coughing, touching their face and touching your food, the counter that you order was dirty Looks like NO ONE IS CLEANING THE OWNER NEEDS TO STOP COUNTING YOUR MONEY AND START CLEANING, My next call is to the Health Department of Westerly."