Tunkhannock Auto Mart: Dodge Ram Chrysler Jeep

"Recently relocated to the area, and needed service/repair on a vehicle just under 1 year old. Took the vehicle in for an oil and windshield washer leak and realized the state inspection was due too. Oil leak was found to be a loose filter. Easy fix and added an oil change. Told we needed tires to pass inspection. The vehicle has 14k miles on it, and 2 tires were just replaced within 30 days under a road hazard damage claim. So 2 of the 4 tires they wanted to replace were new. The other 2 were at the 14k mark. We chose not to replace the tires. We were charged for the failed inspection, and the advisor said we would just get the emissions. We are not required to have an emissions sticker. He tried to tell me differently. We live in Wyoming county. We did not get the emissions done. When I asked via phone about the windshield washer fluid leak I was told it was good and was topped off. When I arrived to pick up the vehicle I was informed there was a leak in the washer fluid and there would be a need to come back and have it addressed. This was why we came here in the first place. So all in all we got an oil change and had multiple attempts to scam us into more cost. When driving home we stopped at another local garage. The vehicle passed inspection with no issues. We still have to address the washer fluid leak but will find another dealer as the car is under warranty."

"I had several bad experiences with their service department. I had to get the owner of the dealership, David, involved to get to the bottom of it all, & he was good about it. In the end of all that debacle, the service manager, Tracy Sherwood, turned out to make things as fair as possible. I appreciated her efforts for all that she did in getting my vehicle fixed, the damage done by the employee repaired, & her professionalism. Thus, Thanks to Tracy's actions & courtesy, it helped restore some faith in me in regards to their service department. The sales team is HORRIBLE. I tried to purchase a car from them & I went there with half the price of the vehicle in hand & the other half sitting on their desks in the form of a bank loan. Unmentioned damage to the front end of the vehicle held up my signing & driving away that night. Next day they texted me & said they would fix it, not replace the bumper. So I passed on the purchase with only a “fix”. Fifteen minutes later they text me again to ask if they replace the bumper if I will buy the car, and I said “ABSOLUTELY!”. Two weeks go by & I hear nothing from them until I email my salesman, Gary. The messaging system I am told must have been at fault. I went & test drove the vehicle that day, on Mon. Seats were kinda iffy fitting for me, so I asked Gary if I could have til Fri. to figure it out before signing the loan. He said YES. Thurs. was Thanksgiving which stopped me from getting customization answers. On Fri., I contacted Gary & asked if I could have til Mon. or Tues. to make a FINAL DECISION. Again, he said YES! Sun. I bought $2200 seats for the vehicle so that on Mon. I could let Gary know & we could complete the deal. First thing Mon. I received a text from Gary stating another salesman took a deposit Fri., while Gary was off. I tell him that one of us should have been contacted before any other deposits were taken on the vehicle & he texts me back that HE AGREES WITH ME! I emailed David & he claimed that they have a “deposit policy” that I did not meet so the car was sold. I was in contact with the dealership for 3 weeks & never asked for a deposit. Means either the owner himself & his salesman are clueless about their own “deposit policy” or else the fact that they already had a loan sitting on their desks with my name on it was deposit enough. Or, perhaps this “deposit policy” came to existence once they sold the vehicle from under me & then were called out on it. The owner needed an excuse for justification purposes and so the “deposit policy” was born. I met with both Gary (twice) & David face to face during those 3 weeks & NEITHER OF THEM asked for a deposit. David agreed to pay to have the front bumper replaced to make things right with me for all the trouble his service department caused me. But the first time they had an opportunity to sell the vehicle without having to pay for repairs, they did! When I responded to David's email to me & pointed out that his mystery “deposit policy” was never mentioned by him or Gary, he refused to respond back to me. Why? Because he knew I was right & he had no credible defense. He went for the profit margin instead of keeping his word about trying to make things right with me. His decision to sell the vehicle from under me cost me points on my credit report & I also had to pay a restock fee to avoid having seats shipped to me that I could no longer use without a car to put them in. So much for making things right with me. Instead of making things right, all he managed to do was make things worse. I was warned by several people that Tunk. Auto Mart has a reputation of treating people badly. I still tested the waters, & lesson learned, the hard way! The sales dept. @ Tunkhannock Auto Mart is SHADY & MISLEADING. I implore you NOT TO TRUST ANYTHING you are told by anyone there because they will lie to you to suit their needs. Have everything backed up in writing by them otherwise you may wind up with a horrendous buying experience just like I had."

"They suck at servicing my vehicle. They had an inspector come out to evaluate the issue with my Jeep's fuel issue and axle leak to see if the warranty covers it. They approved the axle leak, but failed to show the inspector anything regarding the fuel issue. Now the inspector has to go back out there to be properly shown the fuel issue. I will never be taking my vehicle back there after this. I don't care how far the next nearest Jeep dealership is, I would much rather go somewhere else than take my vehicle back to these incompetent people. I have currently been without my vehicle for officially over a week now with minimal communication and no straight answers with me. This has been the most frustrating experience I have ever had with a service shop ever! I will never take my vehicle here again."

"Our salesman was great no pressure. We picked up a nice vehicle and the price was right. Would definitely buy again.."

"We have bought numerous Jeeps, and a truck from the Pompey Automotive group. This time was our second time dealing with Eddie S. Was not pushy at all. Gave us numbers, we countered, he worked his side and we got to where we were comfortable to upgrade. We even got to keep our tires from our trade in that we just had put on AND he brought it to my wife at work since we couldn't make it there! Can't say enough about Eddie, the sales team and the dealership. We look forward to continuing future endeavors with them! Thanks Eddie S. And team!"