Panera Bread

"My husband will sometimes stop to pick up salads for us both on a cook-free night at the take out window. We order the Greek goddess salad and the Oriental Chicken salad every time. How do you serve one of the salads as literally just a bowl of lettuce and nothing else in it. That same order they told him that they did not have any bread for a side. Isn’t the name of the establishment Panera bread?????"

"Ordered through the app and set it for drive thru pickup so I could grab it on my way. Waited in the line for 10 minutes until I got to the speaker to tell them I had a drive thru pickup order and then sat in the line for almost 10 more minutes waiting to get to the window to get my order. When I got to the window finally they said they didn't have the souffle I ordered and I had to chose something different. I would've been better off going inside to order and wait for my food. Probably would've been faster. Literally no sense of urgency here and clearly no speed of service. Update, just opened my bag and there's no knife for my cream cheese and no fork for the souffle that isn't even the one I wanted. I specifically checked the box to include untensils when I ordered"

"We ordered teriyaki chicken broccoli bowls. They were very tasty but very skimpy!! I literally had 2 tiny pieces of brocolli!! It is not worth $14. The size we received was like a child's portion and worth about half that amount. Terrible value"

"My wife place an order on her app. I entered the restaurant and seen my name on the screen being prepped. It changed to ready not shortly after. I waited patiently and quietly for the name to be called out. Nothing so I walked up to the counter and made eye contact with two or more workers to get their attention. Not one of them wanted to greet nor ask if I needed anything. I waited patiently while the workers had a conversation about their hours and aggravations they deal with. I waited for 20 mins before I politely asked the person behind the counter about my order. They said to me that it must be up front. Not willing to check for me or anything besides a dismissive attitude. Poor customer service skills from a place my wife loves. I’m giving two stars and that’s being generous. Please step it up Lincoln Panera."

"Monday 6/5/23 @ 715pm $45 for a pepperoni and cheese baguette sandwich (there was hardly any cheese and ab 6 small pieces of pepperoni on 12” sandwich that somehow managed to soak the bread in grease that made it orange bread) that was uncut…I asked to get it cut and the girl cooking said there was butter knives over there you can cut it yourself…it’s 12” long why wouldn’t they cut it…we also got the steak and white cheddar sandwich (came with some kind of disgusting pink pickled onions not listed on menu…for a side we split the lobster Mac and cheese (omg they put the lobster on top and then baked it so the lobster got like rubber and had a strong fishy taste not lobster taste)…meanwhile they gave us bread for sides…who gets bread for a side when the same bread is in the sandwich…the only good things were the the macaroni only in the lobster Mac and cheese and the brisk raspberry lemonade at the fountain…then the same girl (cook with large over side ear piercings shaped almost like a @ symbol)was so unpleasant when asking for take home containers"