McMillen Orthodontics 1226 Hartford Avenue, Johnston, RI 02919

"The office does not take concerns seriously. Save your money and time. Go somewhere else. Not here."

"My Daughter is a patient here and the account is of course under my name. She has been trying for weeks to get in touch with someone to make her payments but can not get through at any point via phone. It rings for a long time then disconnects."

"Terrible office & unprofessional, under trained staff. Braces that constantly pop off, wires not cut properly consistently tearing my child's mouth open EVERY SINGLE VISIT. Staff is always having inappropriate conversations about personal life & patients. If they paid as much attention to the kids they're working on & less of themselves maybe they'd actually do their job properly."

"I went here with my son and because of the experience my son no longer wants to visit dentists. It was terrible we had to keep going back because for the life of them they couldn’t put in the device for my son to stop sucking his thumb. They didn’t make the mold right and when they put it on they refused to figure out the problem. The device was made incorrectly and also placed wrong. I let them know and they said it was fine. They blamed my son being uncooperative and couldn’t do nothing for him. They don’t do a good job at all not problem solving skills and always want the easy way out. They simple had no compassion and patience for my son. Don’t ever go there it was the worst service ever."

"Very bad patient service. My daughter has been having braces from Dr. McMillen since January 2015 and she should have had it taken off Dec 2016. But, when she went for it to be taken off, they say that it’s not fixed yet and she needs to have it on for another 6 months. We had to move in the next 6 months and she is still in braces. We had to go to a new Orthodontist because of the move. The new orthodontist had requested for her records and I called the office yesterday and the person who picked up the phone said that she had already mailed the documents to the new address. Confirmed my address and told her that I did not receive it. I asked her to email me the X-ray since my daughter had an appointment the following day.. she said she was going to do it the same afternoon and mail the physical documents after. I waited the whole day and checked my email the next day. Nothing. I called again and was told it will be mailed ASAP. I also mentioned that she had an appointment in the afternoon. Waited till 11am..still nothing. Called again and the response I get is an attitude from the manager. She says she was sick the previous day and had to leave early. I understand that. But, then she says that there are 10 patients that she had to attend to and will try to get my request done. Really?? How long does it take for you to send an email??? I am at the new orthodontist’s office and I check my email and nothing yet. Overall I am disappointed with the experience in this office. Please take your loved one to a practice that actually cares about their patients and their requests."