Bob Robinson Chevrolet Buick GMC Highlands

"Went in to get key fobs programmed. Was told it would take about an hour and be $145+ tax. Was completed just over an hour and they tried to charge us for 2 hour $300 and some change... If we were in the store for over 2 hours we might have understood that, but we weren't even in the dealership for 2 hours. Check your time when they take your vehicle back because it is unacceptable they are trying to charge for time that your vehicle isnt being worked on. In the end the manager changed the price back to the quoted one."

"Excellent dealership to work with and I would highly recommend this dealer. I was an out-of-state buyer looking to purchase a used specialty car that caught my attention. I worked with Rob Palumbo remotely and the experience was very enjoyable. Shout out to Rob as he was very communicative, answered all of my questions and followed up with all my paperwork that needed to be done for the sale of the car. I wish my local dealerships near me were as great as the folks I spoke with at Bob Robinson. To my surprise, the vehicle came with a limited powertrain warranty at no extra cost. Pricing was straightforward and there weren't any added fees or markups included. The condition of the vehicle was exactly as described. Thank you for a great vehicle buying experience."

"I was very disappointed with my experience at Bob Robinson. The numbers quoted on the worksheet when we were talking price were not the numbers that I ended up paying. (I did not get a copy of the worksheet.) I discovered this when I returned home. When I returned to the dealership, they finally agreed to refund half of what I believe was the amount they had agreed to take off of the retail price. My advice: if you go, take a friend or family member, take pictures of all documents, and/or ask for copies."

"had a engine light on. Brought it to robinson cause i bought it there. they charged me 147.00 dollars to tell me i have a cracked flex pipe .outragous. The pipe only cost ninety dollars found out its the sensor not the pipe. only friendly person there was the check out lady. i think i will buy my next car somewhere else. what a rip off"

"I was treated with courtesy and respect. My salesperson, Caleb, was professional and kept me informed on the progress of my loan. Chuck in finance explained everything and answered any questions that I had. I would definitely buy from Bob Robinson Chevrolet-Buick-GMC again!"