Preserve Resort & Spa 1 Preserve Boulevard, Richmond, RI 02898

"I don’t leave reviews often, but wanted to warn others about the resort management and lack of transparency. Overall, the resort is beautiful and service on property is great. Expect to pay 30-50% more than the advertised cost with fees. BUT If anything goes wrong, DO NOT trust what management tells you — they will likely not reimburse you for any issues. If you’re okay with that (or get travel insurance), then you should definitely visit the property since our stay was otherwise great. DETAILS OF OUR EXPERIENCE To start off, the resort itself is beautiful and every staff member we met on property was helpful and polite. There’s a ton of activities on property, and it’s a very nice, quiet getaway surrounded by nature. We found a few ladybugs on our bedsheets, but the rooms were otherwise very clean. Expect to pay 30-50% more than the advertised price due to the daily fees and taxes charged throughout your stay. We booked with a 3rd night free promo code, but the per night fee came out to almost double what the “pro-rated” nightly cost we were quoted on booking was, so not sure if the promo really made much of a difference in the end. Now for the bad part. We had booked a 3-night stay, and got unlucky because there was a city-wide power outage on our 2nd day. The Preserve did not have any backup generators, so it lost power as well. On the night of the outage, we were told by the front desk and staff members that this was an unusual occurrence and they had no idea when power would be restored (this was about 30 minutes into the blackout). Because we lived 3 hours away, they recommended we leave early since they weren’t confident power would be restored any time soon and assured us that we would be reimbursed for the remaining nights, given the severe weather event and lack of heat/power on property. We took their advice and checked out early. In the days after, we called the resort management multiple times to confirm that we were properly checked out and would be reimbursed, getting confirmation each time that they would process it as soon as the system lets them — on the day of our original check-out. On the day of our check-out, we did get a call from management that they had processed the refund and we should expect to see it on our credit card statement in a couple of days. We thought that was the end of it, until we were charged almost double the amount we agreed on the next day. We thought it was a mistake and called management, who agreed it was a mistake and said they would speak with their accounting department. A day later, we get an email that the charge was actually correct, and all the previous discussions were incorrect because the resort policy was that we would be charged the full fee since we “cancelled”. Now, the amount itself was not that much and we luckily did have trip insurance coverage from our credit card, but we were overall disappointed by management’s response to the situation. To be clear, the power outage was in no way their fault, and we would’ve completely understood if they told us at the time that, if we chose to leave, it would be considered a cancellation. Instead, we were told the same thing by multiple people over the course of a week, then charged almost double that, and when we inquired about it, were told it was our fault for choosing to leave and “per their reservation policy” we would be charged the full amount, including taxes and fees."

"We had a wonderful experience at Preserve Spa! From Jada at the front desk, to Clint going out of his way to be extremely friendly and kind, and Cara making us feel at home during our lunch service- we loved every second. The staff is truly amazing and you can feel it radiate into all aspects of your spa day. Our massages were amazing and we loved the added eucalyptus oil. The strawberry lemon water was an amazing touch. Michaela was an amazing masseuse with a lower back injury for someone in our party and went out of the way to accommodate and make her feel comfortable. The complimentary champagne and chocolate covered strawberries were to die for. We tried a few sandwiches and salads that were great. We truly loved our time and the staff here and cannot wait to return."

"This might be the best place to experience in RI. I went today with some members as a guest, we hit the shooting range and did a brief exterior tour. It was nothing short of amazing just to see the amenities they offer their members here. The gun club and range was unbelievable. The staff were awesome and helpful. They had a great selection of firearms for sale, as well as equipment , and some really unique items. They also had fishing equipment, and a separate gun room that was by guided tour only. After the range I got to see the hotel , some of the town houses, mini homes, private fishing pond, and luxury hobbit houses. The preserve is quite the one stop destination. They offer different tiers and types of memberships . They have a golf course on site, horseback riding, and what looked like a Bentley driving course experience. If you have the $ to spend and want to come to the most amazing property you have ever been on, this is the place to do it."

"We spent our Babymoon at The Preserve and it was wonderful! We stayed in one of the tiny homes which was great. The hospitality of guest services was incredible: a welcome gift of strawberries and non alcoholic champagne to help kick off our trip was what we were greeted with. (Shout out to Jessie) The Oh Spa was beautiful and I loved my prenatal massage . The tour of spa was given by Clinton who was very knowledgeable. Every worker at the establishment was beyond friendly and accommodating. Highly recommend visiting for a long weekend or short one! Very grateful ."

"We had the opportunity to visit The Preserve for the first time last week. We couldn't have been any happier with our stay and experience. Mike was more than happy and willing to pick us up from the local airport and bring us back to The Preserve. We were able to bring our dog, which was very nice and convenient. We had a delicious supper and all the waitstaff was friendly and welcoming. We had a great night in one of the tiny homes. Everything was very clean and beautiful. The next day I got to enjoy the phenomenal spa. Everything was top notch. It was such a relaxing environment with wonderful service. I also got to enjoy the whirlpool and sauna. All of the amenities were fantastic. You can tell so much thought and time has gone in to all the details of The Preserve. Absolutely nothing has been missed and we were treated like Royal. Everyone was friendly, professional, and willing to make our experience more than expected. We can't wait to go back sometime. We highly recommend you go and experience The Preserve."