Balise Honda of West Warwick 509 Quaker Lane, West Warwick, RI 02893

"I would honestly score this location with 0 stars but that’s not allowed. When buying my car I came with my own financing, I told them I didnt want or need to try for their financing or any other, they didn’t listen, still ran my information through there 5 banks. Fast forward a year. Brand new car, light comes on, front desk Ashley talks to the customers like she’s reading off a script, no care, no compassion, quick answers to shut you up and get you off the phone, maybe so she can stare at her terrible lip injections and makeup job in the mirror. Regardless, Awful customer service. They care about no one but themselves. My light comes on AGAIN, within a week I call customer service no one answers, I leave a voicemail with the issues and no one got back to me for a week. They told me to bring my car right in… it’s been 3 days they’ve had my car, it hasn’t even been looked at yet."

"This place is full of dishonest people. Grandmother was taken advantage by these crooks. Double charged on labor to install the same part and was extremely rude to her. Read the other reviews it seems to be how they treat people. We have involved the better business bureau as well as channel 12 news about their shady deals"

"A scheduled free recall software update was estimated at a 1 hour wait. It took 4 hours. The dealership then slashed my tire and claimed it was there when I arrived. Update: your reply comment of playing innocent that you can't find me in your records supports your fraudulence. You attempted to call me today, you obviously know who I am and the situation described. Based on other service reviews, this is a dealership trend. You pretend you can't locate a customer in the database? Reported to the FTC and RI Attorney General."

"Balise Honda is the biggest scam ever. We recently took the car for an oil change on black Friday. After sitting in the lobby for 3 hrs, they charged us $ 144.40 and told us we were good to go. Less than an hour later, the wrench picture came on the dashboard along with the 15% of oil life remaining. Unbelievable, how the last time they did the oil change, they wanted us to change a couple of parts and the transmission oil, which we were hoping on doing this time--surprisingly, everything was fine, and the oil change they charged us for was never done. It's not the first time that happened to us, Balise Honda is very much aware of what's going on. I will never ever purchase or recommend anyone to them."

"I really appreciate working with Julia S. at Balise. She did a great job listening to me, meeting me at my price point, and stayed in contact with me through the whole leasing process. She was great! This is my third vehicle with Balise, I always enjoy my experience!"