Balise Honda Express Service

"The mechanics saw us pull up and waiting in our car in line for 20 minutes. We sat there for the entire time with 3 screaming toddlers in the back. They waited that entire time before coming out to tell us they didn't have the oil filter needed. Thank you for wasting our time. Between this experience and a previous one where they didn't install our air filter correctly we won't be back. Jiffy lube will be getting our money from now on."

"If i could have given a negative star review i would negative 10 stars.......Sat in my car waiting for service for 40 minutes just to be told they don't have full synthetic oil anymore and they don't have the tool to take off my oil filter on a gmc terrain??? Funny when you call the phone number they say they service all make and models. After waiting Josh the ignorant service worker must have skipped customer service training said well there's nothing we can do so there's thart. Called the Mgr ken of the department and was told I'm aware of what happened and didn't feel there was a need to reach out as I've been a customer over 10 yrs...after talking to him he offered me a free oil change..which I replied that'd be great if you had the tools to actually work on my vehicle...very unprofessional asked to speak to his Mgr and was told he's on vacation but I don't know till when...mind you they hung up on me twice and was very unhelpful. I guess this businesses is doing so well they can turn away customer's and provide terrible service. Thankfully I got my oil changed down the road for 20$ cheaper and they had all the equipment and oil to do the proper job"

"Super friendly staff, quick and efficient. Would have given 5 stars but $124 for an oil change??? I’ll be shopping around next time."

"Made online appointment for the express service station for state inspection. Get there early and there are 2 cars ahead of us and so we wait in the car for 45 minutes. When it is finally our turn, we're told they don't do inspections at the express service station and to go up to the service center. Get up there and all the doors are locked and no one is there... This was at 3:15, sign on the wall says they are open until 5. Saw someone inside so I knocked and the guy said no one was there to do the inspection... Sorry. Online scheduling system needs to be updated to not allow inspections to be offered at the express service station and a sign added so that new customers know which building to go to for the inspection. Or, if someone had come intro and asked what we were there for at the express service station all of this could have been avoided. What a waste of time."

"This place has gone downhill over the years. Very visible how hard it is to find good help. Takes 3 guys 30min to do an oil change. Very unprofessional, they smoke in the garage. Very disappointing it appears there not a manager anymore."