Dunkin',

730 Main St, Hellertown, PA 18055, United States

"Didn't get order correct. Couldn't understand employee. Coffee was barely warm. Large hot chocolate was only 3/4 full. I won't return."

"Once in awhile I see something great on the Dunkin app. Today it was the caramel chocoholic donut. They were out of it, when I ordered two. Worker in the drive thru was rude about it too. Then they told me there are no specialty donuts to substitute and I would have to get three regular donuts. She went through the list so fast that I could barely think of which three to get. Mind you, I ordered on the app ahead of time, and it would have been nice to tell me at the drive thru speaker that they didn’t have the donuts I wanted. Instead they wait until I get to the window, didn’t even say my correct items for my order “coffee black”, and I replied no. Then proceeded to say what my actual order was. That’s when she rudely gave me the bad news that they didn’t have the donut. Oh and they’re never going to have them. I said well that sucks, because that’s the only reason why I ordered. Dunkin sucks. I’ll just go to Starbucks from now on because at least their app reflects what they have and don’t have at the store!"

"We been loyal customers of this place for last 5 years. But always visited in the morning. Today we came 18 minutes before closing, and they said that's no hot coffee left, and that can't make cappuccino. Upsetting. Don't waste your time driving to this place in the evening"

"If I could have zero stars I would. I ordered on my app a frozen mocha coffee with whipped cream. After almost 20 minutes at the drive thru I got my drink with no mocha or whipped cream. When they have me the right drink finally I got no spray"

"If only I could leave negative stars. This Dunkin is terrible, the customer service the quality, just everything is horrible! The employees are so rude! They gave me the wrong order of donuts for my kids as well as gave me a drink that was half full, but I didn’t realize until I got into the car because the phone had settled by then and when I went back to ask them to make a new one and show them that it was only half full, the two girls looked at each other and laughed and said no it definitely wasn’t, in a rude tone. Then they just walked away while I sat in the drive-through So now I am stuck with the wrong house fool drink and the wrong donuts for my kids. I couldn’t believe how terribly ignorant they were! Like you work in customer service!! That’s sad."