Starbucks 123 West Lancaster Avenue, Paoli, PA 19301

"Paoli Starbucks employees are the sweetest!! The coffee is always fresh!! And I had questions @ grinding beans & they took the time to help me understand"

"Their service used to be much better a year ago. Service is poor, employees seem over worked thus reflects on their attitude w customer. Not going back there, it is the second time i witness them being rude with customers"

"Go to a different Starbucks. They purposely under-fill their drinks. You are already paying quite a bit for Starbucks- you should at least get a full cup. I have been ordering from this location for my office weekly for over a year. In the last two months, they started under-filling their cups by several inches. When I asked about it, they offered to add more ice or milk. The other location (near the chick fil a), and every other Starbucks I’ve ever been to, doesn’t do this."

"I’m a pretty regular customer here, as I stop here almost every day for lunch while I am working. However at this visit, I placed a pickup order through the drive through ( like I normally do ) as I’m leaving work… which is about 5 minutes away from this Starbucks. When I came to the window, an old woman.. (I’m assuming the manager) came to the window to let me know I really need to wait the estimated pick up time because it doesn’t work like that. I said back to her “ oh, I’m sorry I thought by me putting this in a head of time would be easier then me pulling though the drive through and ordering the same exact thing?” She responded back with no, you’re not giving us enough time, you need to wait till it’s ready “ so I said okay…. Then the next time I will put the order through the drive through and wait. Maybe it’s me? Everyone I stated this too including other Starbucks facility’s, agreed this was unnecessary. Maybe I should go up the street to the other one."

"I love this Starbucks. The nicest people work here. The place is always clean and inviting. The atmosphere is always calm even when busy. One time they even hand wrote "have a great day" on my cup and that that was so kind. The only thing that really sucks is the quality of food and drinks especially with the price increase. I wish I could afford to come more often but they keep making things more and more expensive. I hope it's at least to pay the lovely employees better wages"