Dunkin'

"The owner is awesome, his staff are so patient, kind, friendly and fast as they can be, considering how busy they stay! I have been going to this Dunkin for over 3 years, not one bad experience!"

"My husband and I go to this Dunkin’ Donuts on Linden and Oakland at least 1 or 2 times a week. Almost every time we have gotten delicious breakfast sandwiches and very good service. Last weekend when we went through the drive-through, we had awful service & awful food. I understand that ordering through the intercom at the drive-through sometimes gets mixed up& I’m always willing to repeat what I say. However, when someone is taking your order, after you order something, they should say “what else can I get you?” Or “ would you like anything else today?” The woman, who I think was one of the managers, continued to say, “Is that it?” Every time I ordered, she would say, “Is that it?” I had to keep saying no and then order the next thing. I told her I was going to order several more things and every time I ordered she said “Is that it?” It was getting annoying. Then she continue to get everything wrong that I ordered. I would say medium, hot, black coffee, with espresso shot and she would repeated back “you want espresso?”Is that it?” then I asked for a large hot vanilla coffee with creamer and she repeat it back “OK so you want an iced vanilla latte?” This continued on and on with everything we ordered. I was getting annoyed, but I did not let my irritation show. At one point, I did say to her, “I’m sorry, but I think you’re mixing up our order with someone else’s on the headset. She said “no I’m not.” When we got to the window, there was a young girl at the drive-through, who was very helpful and repeated back our order. While we were driving to our destination, we realized that the bagel sandwich was untoasted and soggy and the turkey sausage was cold, and the English muffin was barely toasted. The chocolate chip muffin that we ordered turned out to be blueberry. Whoever this was at this Dunkin’ Donuts location, needs to realize that instead of rushing someone along and continuing to say, “is that it?” just so you can get to the next person quickly , you need to have more customer service & treat each customer with respect and follow through on the order correctly. I don’t care how quickly I get the order. I care if it’s done the right way."

"Service is not terrible. Mostly friendly staff. But, my God, when I order a bagel with cream cheese, I'd really like to taste the cream cheese on it, not spread out so thin that it barely covers the bagel."

"Absolutely horrible. They literally get the order wrong almost every single time. They are thieves. They will just give you whatever bagel is left instead of what you ordered. Check you bag and look in everything because they are horrible with service. Also every hot meal taste like freezer burn."

"I asked for extra butter at first on a sesame bagel, and then when I got no butter, so I asked for more butter (even though they gave me the wrong bagel). Here are photos of "extra butter" they gave me, and what I would expect (the butter I added at home) Coffee was good as usual though and manage seems nice enough, but never again will I order bagels from DD :("