Dunkin',

715 Upper Court St, Binghamton, NY 13904, United States

"The service at this location is terrible. I stopped there this morning thinking I would give them another chance after not going there for quite a while. Unfortunately, nothing has changed. After a 25 minute wait for a hot drink, it was luke warm at best and when I took the top off to look at it and it looked like they had completely forgotten to put the coffee in. While I would like to place the blame on the employees, I really think the responsibility for the poor service lies with the management/ownership. They are frequently understaffed when they are in a convenient location for travelers getting on and off the highway. A woman who also left dissatisfied and is more of a regular at this location commented that she was told that they had just cut the employees hours. With the level of business they do, cutting employees hours is definitely not working for them."

"Worst staff ever. Ordered coffee and took 25 mins to give the coffee. These people are worse. Staff is rude don't know how to talk"

"Nothing like waiting for 15 minutes for coffee at 3:45 pm 12/9 while 9 people behind the counter create different drinks to try, curse/swear, have nobody acknowledge you for 5 minutes as you stand there, pay $4 for a coffee, wait ten minutes as everyone farts around, then get asked if I’m waiting for something and the coffee was sitting on the station behind the counter, then drinking a coffee that was completely wrong then what you asked for. (Lg hot cream and sugar. How do you mess that up) other than that I totally recommend this place it’s awesome!"

"FINAL EDIT: On my last visit to this Dunkin I waited nearly a half hour for a breakfast sandwich, at the beginning of the day making me late for work, and I never even ended up getting the sandwich. I received a MASSIVE amount of attitude from the manager when I requested a refund. This place is a lost cause and that will be the last time I ever step foot in this building. Good luck to anyone who chances an order here! Previous review: The Dunkin' that is inside this particular gas station was recently renovated and now shines with a very modern look. Unfortunately, the renovation could not do anything to save the store from the continual lack of decent customer service at this location. I update this review every couple years as I Will occasionally stop by this location while getting gas for my car, and unfortunately I have never been able to give this dunkin more than two stars. It seems that every single time I give this place a shot, they manage to make the experience very subpar in one way or another. It does not matter if it's busy or quiet, night or day, something gets messed up. Sometimes my drink order is wrong, sometimes my food order is wrong. Sometimes my food takes 15 minutes (not an exaggeration) to be completed, sometimes I don't get everything that I ordered. Sometimes there's just a complete lack of situational awareness in the staff and everybody looks like they are running around confused as to what job they should be doing. And sometimes, like today, the order sits on the counter as if it were an online order, Waiting to be picked up, when in reality the order is for a customer standing right in front of the counter, completely oblivious to the fact that their food is getting cold sitting there because the employee who made it did not bother to call the order out. This is all with the understanding that during the morning hours especially Dunkin is a very busy place. I understand busy. Anybody who has read any of my other reviews would know that I understand wait times due to busyness. I understand that when there are a slew of orders, it's going to take a while to get your food, and occasionally mistakes are going to be made. This goes beyond occasionally, and unfortunately in some cases goes beyond the hard work ethic of some of the staff, as you can clearly tell some of them just don't care and have no sense of urgency. With that, I continue to rate this establishment one star. I hope that at some point the procedures here are refined and the experience improves, but for now the facelift on the interior is only a facade and nothing else has really changed."

"Very quick spot to fill up and grab a snack for the road! Needs more workers but a good pit stop. Clean washroom and parking."