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Best Buy
12151 Jefferson Avenue, Newport News, Virginia, United States
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About the Best Buy
Best Buy at 12151 Jefferson Avenue in Newport News, Virginia, is your go-to destination for all things electronics, home goods, and more. Our Home Experts are here to help you with anything from setting up a home theater to designing your dream kitchen. With a variety of open-box items available at discounted prices, you can always find a great deal. Apply for a seasonal job and enjoy an employee discount on the tech you love. Get assistance from Microsoft and Sony experts, explore the latest LG TVs, and have our Autotechs install your new car electronics hassle-free. Our certified Apple Agents can service and repair your devices, while our Trade-In program allows you to exchange eligible items for store credit. Discover the convenience of Google Home and Alexa voice assistants, and control your smart devices with just your voice. Visit Best Buy for all your technology and home needs today.
Photos of Best Buy
12151 Jefferson Ave, Newport News, VA 23602, United States
Opening hours of Best Buy
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 20:00
Friday:
10:00 - 20:00
Saturday:
10:00 - 20:00
Sunday:
11:00 - 19:00
Reviews of Best Buy
"This Best Buy has had some good improvements. It used to be a bit rough, badly behaved employees for example. However over the last 6 months I'd say they really got it together. It's not one of the better Best Buy locations in my area. Great staff, very helpful and accommodating. Their inventory is more accurate still not perfect but 9 out of 10 times it displays the correct stock in store inventory. The layout is smooth and you're never waiting too long to check out. The door greeters are pleasant and not overbearing. Overall just a great place to shop or browse all of your techy goodies. They even have a nice selection of clearance and open box deals. Curbside pick up is my fave. They are super fast so even though it says an hour be ready to go within 20 minutes. Oh and if you're looking for Raspberry Pis sorry I bought the last two."
"My husband and I experienced a very knowledgeable, patience and customer based young man name Evan. We came in to buy a SD disk to add storage to my husband's tablet. Our great experience went above and beyond that, Evan answered all of our senior questions without any annoyance, his customer service rates beyond 10 on any scale. Kudos Kudos to Evan and management."
"What a joke. If I could give negative stars I would. I couldn’t even get a bag to put my items in. I thought I was in the twilight zone. I came here to pick up an online order, and decided to shop for a few more items while I was there. Not only was the store a disaster, the shelves were empty. I walked around for 20+ minutes. There were more employees in the store than customers, but not one single employee asked me if I needed help, let alone even acknowledge me as I walked around lost. Finally I gave up in my search, and only grabbed one additional item and made my way to the checkout/pick up counter - only to find the desk unattended while employees stood around chit chatting. I had to wait for someone to assist me. Again, more employees than customers, but still no one to help me. Finally an employee came to my aid, but was clearly annoyed that he had to get my already purchased things from the back, and ring up an additional item. After I finally was rung up and ready to go, the employee handed me a receipt and walked away. By now there was a line starting to form behind me…. Apparently he had went in search of bags, but there were none. How does a retail store not have BAGS?!?!? “Corporate didn’t send us bags, so, idk what to tell you” I cannot believe a big box store is ran like this. All I can assume is that this location is going out of business and nobody cares? I can assure you I will never return to this store…... What a joke."
"In general they over charge for TV’s and do not get that $100 warranty they beg you to get bc if you drop it or any physical damage in your home they won’t replace or fix it , literally $600 in the trash from this place , never again !!"
"I have been to this store 3 times to look at a tv. The tv is always off. One person said it was broke, other said it just needed cut on and have the feed sent to it. We waited and one lady attempted to help and told home theater but then we waited and waited and finally had to leave. We had just purchased a 3,500 dollar couch at value city and were ready to buy a tv but due to lack of help I will go to best buy in williamsburg. This store has the worst customer service with only 1 employee offering assistance but she was from a different dept. I will take my money elsewhere."
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