Dunkin',

2961 West Liberty Avenue, Pittsburgh, PA 15216

"If you don’t have a wrap, remove it from online. I order it, I come for the order and say there is no wrap. surprise…"

"I found it interesting that you were told at the counter that they were only allowing you to order drinks or donuts, yet mobile orders were being sent out using the full menu. I went there for hash browns, ended up with two drinks -one tasted just like water and one was missing flavor all together. Refunded and went to Wendy's. Added to the list of "Nope"."

"So incredibly unorganized. The woman working the register was also training someone AND making drinks, even though I counted at least six people working. I ordered a cappuccino, and you would have thought I ordered some complicated coffee request. I almost felt guilty for ordering it, which is ridiculous, as it's on your menu. Regardless of having a gift card, it's not worth going back."

"They SERIOUSLY need to retrain all of their employees or something. Everytime I get a drink with light ice now this girl purposely leave the whole top unfilled and still gives that same amount of ice. Half the time their coffee tastes bitter and everytime I get avocado toast from here they don’t toast the bread enough. If you get bagel minis, they’re probably gonna be cold. Everyone moves like insanely slow I feel like I’m watching a scene in a show where they’re in slo mo. One time I was in a rush and I got in there no one was there and I ordered a drink and avocado toast. Simple right? No. They made my drink in like 3 min then made everyone else’s order BEHIND me and then made my avocado toast. I was visibly in a rush. And before handing me my avocado toast this guy says are you okay and I just say yeah and they I pick my food up to leave because mind you, I’m in a rush, and he said you sure? Like can I please just take my untoasted avocado toast that took you literally 15 minutes to make pls?"

"It’s hit or miss with this place. Today I got the sweet black pepper bacon, and not a single part of the sandwich was warm. The cheese was not even melted. Like any other fast food, it can be modified, and I get American instead of cheddar. Sometimes they put the wrong cheese on it."