Dunkin'

"Placed order at window for 2 glazed donuts. Clerk was quite pleasant but really can't say about atmosphere. I ordered these to take as a surprise to my elderly Dad who is having a restrengthening stay following a hospital stay. Imagine my shock when getting there to find out they had given me only 1. To their credit though, I called and spoke to, I think the manager, told me when I go back they would correct that error."

"Well my loyalty card got hacked. Called Dunkin and they said I have to take it up with my credit card company. So not only was all my credit card information stolen, but also $40 of my Dunkin reload. All they said was “sorry for the inconvenience.” So I lost $40 and have to change all credit card information all over getting mealy rewards. I’ve had my loyalty card for 5+ years. And customer service hung up on me when trying to sort this out. You’ve lost a customer for life."

"I don’t know who was working the order. But they need to learn how to actually. How to drive off cause I told the dude three times I wanted French vanilla sweetener. Kept asking if wanted sweet and low or sugar packets. I said “no. French vanilla” but that was too hard for his little brain to comprehend cause he keeps asking what sweetener I wanted. I never had this problem before and after about 2 minutes I just drove off. Don’t have time for stupid today."

"My family was just heading out for vacation early in the morning and we were so warmly greeted at this Dunkin location by the nicest person on the staff! I wish I would have caught her name but she was absolutely awesome and made a very early start to the day a good one! Would come back again just to see her!"

"The food and customer service is awful. Also why is half the menu never available? Bought the blueberry munchkins. Don't know if the recipe changed, but they were awful. Ordered two of the hash browns for the kids and they gave me four soggy pieces dripping with oil. The two plain croissants were extremely hard. My breakfast sandwich had a sausage patty that barely looked cooked. Should've just gone elsewhere, but listened learned and a waste of money."