UPMC Outpatient Center 1800 Union Avenue, Natrona Heights, PA 15065

"Dr Dominic Defranses is the worst... I would have given 0 stars but not an option DO NOT USE THIS OFFICE... IM NOT POSTING MY MEDICAL PROBLEMS ON HERE JUST TRUST THAT HES A HORRIBLE HORRIBLE DR. PLEASE BELIEVE ALL THE REVIEWS ABOUT HIM"

"Worst experience of my life! I only gave it one star because of how nice the receptionist was. I don’t even know the ladies name but whoever did my ultrasound needs to find a new job! She was rude the entire time and I feel like I was jacked out of what was supposed to be the best experience of my life! I will never ever go there again."

"This UPMC Outpatient Center is a Nice & Clean Medical Facility. The Staff is Very Courteous & Very Helpful & when asking questions about the procedure that's being performed on Me, She did tell Me. I had an Echocardiagram done & the technician did explain what She was doing. Now the wait is on for the results of My Echo."

"I wish I would have read these reviews b4 coming here. My experience was that I just wanted a refill on my meds. Dominick Defrancis demeanor was so offsetting that I actually asked him if he wanted me to leave. I don't work in the health field, but live the rule to treat others as you would want to be treated. It took awhile, but he did put a refill on my meds. I wouldn't recommend this place to anyone."

"Been going here since I was about 15 for my pcp. I have stayed here as an adult just out of habit and familiarity but will change soon. Trying to get ahold of the clinical staff via phone call is a nightmare. You can call multiple times and get no answer. Leave a message and they'll call you back a week or two later, which is not helpful. The fact that you can't get a simple question answered in a timely manner is ridiculous. Or they will just not update you on anything even if they are working behind the scenes. To top it off, most of the nurses and receptionists are not nice at all. This is coming from someone who works in the hospital and prehospital (ems) so I know how challenging the job can be but that doesn't mean you have to be rude to patients. They talk to you like youre dumb. I work in healthcare so please dont patronize me. Dr. Wang has been fine for me, with minimal medical history, but I can tell that she is always busy. If you want a medical staff who cares and answers questions promptly, I would do some more research before coming here. My mother, who also went here for Primary care, switched to another practice and the difference has been night and day. I will be doing the same."