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New Directions Mental Health
640 Jefferson Avenue, Washington, Pennsylvania, United States
About the New Directions Mental Health
New Directions Mental Health is a leading mental health institution located at 640 Jefferson Avenue in Washington, Pennsylvania, United States. Our team of experienced doctors and health professionals are dedicated to providing comprehensive and compassionate care to individuals struggling with mental health issues. We offer a range of services including therapy, medication management, and support groups to help our patients achieve optimal mental well-being. At New Directions Mental Health, we are committed to guiding our patients towards a brighter future.
Photos of New Directions Mental Health
640 Jefferson Ave, Washington, PA 15301, United States
Opening hours of New Directions Mental Health
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of New Directions Mental Health
"This office and the McMurray office do not care about their patients whatsoever. I’m not the only person to have a bad experience as one can see from the many negative reviews! They cancel appointments out of the blue and give no notice. My psychiatrist left the practice altogether and I was not made aware. MOST IMPORTANTLY, they will not refill prescriptions on time. I have tried for three days now to get my medication refilled. When I don’t take it, I go through bad withdrawal. Now I am out of my medication and the office manager was extremely condescending on the phone and told me I should’ve called on a weekday because nurses don’t work on weekends. Like I said, I’ve been trying for three days—this is not my doing. At what other job can you do the absolute bare minimum and not carry out your role with 0 repercussions? Bonkers to me. I would never ever recommend this place to someone that I hate. They care about you as insurance money but that’s about it."
"My husband has been waiting for his prescription refill since Friday! It’s now Wednesday he has left 2 or 3 messages Friday, Monday, Tuesday, and now Wednesday no one has returned 1 call! He finally got ahold of someone yesterday who assured him his prescription would be sent by 5:00 pm yesterday…guess what?! It’s not I can’t believe a doctor’s office can be so incompetent and irresponsible to allow a patient to go almost a week without their medication! Save your time/money/mental health and find some where else to go!!!"
"I had a couple of good therapists here, but the turnover is rapid; I get the sense that the doctor who runs the practice is a real jerk. I can tell you that they rarely refilled my prescriptions on time or correctly. The absolute worst. Right now, I am on hold with a Walmart in Chicago who is on hold with another Walmart in Chicago because it seems as if the pros at PCS may have called in a prescription to the wrong place. I even gave them the store number and ph.#.No surprises there. Of course, I am once again out of my medication, so even if I find my prescription, my withdrawal symptoms preclude me from driving, so I hope they will deliver. I am not exaggerating when I say that there have been snafus more often than not with my prescription refills. As an advocate for mental healthcare patients, I implore you: find help elsewhere."
"I've been nothing less than extremely satisfied with the entire staff at this establishment. From the friendly and empathetic office staff to the professional and competent medical professionals. They're always prompt with calling in prescriptions and listen to your concerns. They also don't have the insanely long wait list that other psych services in washington. I highly recommend them."
"Never thought I would write a negative review on any but I strongly feel obligated to put out a warning here. The Washington PA office found to be unprofessional and seemingly uncaring. At a very hard and confusing time in my life, while reaching for some professional help I ended up feeling let down, dissapointed and closer to giving up after being at Psych. Care Systems. Been there 5 or 6 times until having realized that I mean NOTHING to them outside of my insurance payment. Continually pushed off to go to the e.r. when calling for help rather than care for me themselves and never any follw up to check on me. Counsoler could not remember my struggles from one session to the next. Services offered over and over but never followed through with even when being reminded. Doctor took no time to talk with me about any issues and made medication changes with no instruction as to how and why. Front office offered patient portal services but could not make it assessable to me when signed up for and needed. High staff turnover rate. I only met a few of the staff persons and hope that not all there are as unpleasant as those I had to deal with. While being polite over the phone and instilling some hope this is not the place for a person with a desire to make some changes sooner rather than layer. Sorry"
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