Crozer Health OB/GYN Drexel Hill

"Absolutely disgusted with the professionalism and misinformation. I arrived to my appointment 3 mins late and was turn away because the doctor has a strict rule “not even a minute is allowed” that she just decided to implement with no warning. I came in to check in and the front desk was polite but took a few minutes to get to me because she was on her phone and when she took my information she told me I can’t be seen at all and the best I could do was call back in May to see if I could get seen in June UNBELIEVABLE! I’ve waiting months for this appointment and usually I’m WAITING atleast 45 mins or more to even be seen by the doctor. It’s bad enough that I’ve been racially profiled by a different doctor there and changed and now this! Won’t be going back"

"Absolutely no help or advise was provided to me when trying to book an appointment and was also mislead information about the waiting list they. Waited a few months to that time I was advised they would see me.. I rang them back and the waiting list was extended further into next year. Receptionist was a disgrace and had little phone manners. Do not recommend."

"Sorry for writing this, but - even as an established patient - it was difficult to get an appointment - which I was able to schedule only thanks to a top manager from the Patient Experience Office (she deserves 5 stars). Second of all, they made me wait for over 40 minutes inside an exam room without alerting me of possible delays. I understand delays can occur, but it would be nice to be informed. I had the feeling no one cared at all. It is especially weird when you see literally nobody in the waiting room with you, whilst- in comparison - the office looks over staffed or are engrossed doing paperwork and not taking care of patients.The nurse, who brought me in, had her phone with full volume on and kept receiving texts while she was updating my profile on the computer - which looked just simply unprofessional. We patients (should I call us “clients”?) rightfully demand full attention from our healthcare providers, we want to know they care. The doctor was ok, not exceptional or particularly caring and empathetic. There is so much room for improvement."

"Do yourself a favor ladies, steer clear of this practice. The hospital is a joke and so is their secure patient portal. I can't even get on it to pay my outstanding bills. Last year I experienced a loss during which I was bleeding and received a transvaginal ultrasound. It took the doctor over a week to sign off on my medical report in order for me to get a copy. I very recently found out I am pregnant again and called about some extreme cramping to which they had me come in for a visit at 7 weeks 1 day. Dr. Reynolds did a transabdominal ultrasound and the baby looked fine but they couldn't hear a heartbeat on their very old ultrasound equipment. I asked about the cramping and she said it could be due to constipation but provided no recommendations for remedies. She wanted me to get scheduled for another transvaginal ultrasound to check viability before my first prenatal appt. at 10 weeks and of course there were no appts available in the hospital within that window of time. I did my own research and found an elective ultrasound facility in Malvern Pa which was fantastic (InnerView Ultrasound, check it out). I had an appt the next day and didn't even need a transvaginal ultrasound. They had no issues in finding the baby's heartbeat and bc it was elective it wasn't billed back to insurance. The entire visit only cost me $225 which is a fraction of the price it would have cost me with the alternative. The next day I woke up in horrible pain and went to UPenn hospital to find that due to my constipation I had to have an emergency appendectomy. Since the surgery I've made the decision to leave Women's Health of Drexel Hill behind for more competent care. I suggest you do the same."

"Quality of service has declined in all areas from front desk, to nurses and the providers. As a person who works in the medical field it is very disheartening. The MA's in the lab are usually the highlight of my appointments. If you have other options please utilize them, if you don't, prepare to advocate for yourself tooth and nail and please read and review all of your patient rights prior to appts."