Jos A. Bank

"Horrible experience. No one wants to actually work at this location. We went to get fitted 3 different times at this location and no one could fit us. They told us to come back tomorrow several times as they had no customers and 3 employees. The older white man said he would fit us as we waited 30 minutes before the black lady with colored hair screamed out “I can’t believe they think we are fitting them 2.5 hrs before close” than the older white guy said we have to come back tomorrow again. Thank God for Cherryhill because Marlton is an absolute DISGRACE!"

"Horrible experience!! Three of us came to this location at 715pm they close at 9 pm only two customers in the store one which was at the register checking out and the other was getting fitted was told after waiting for a half an hour that it would take too long to be sized for a Tux because they only have two people working the gentlemen seemed like he wanted to help us but the woman with the rainbow hair kept making remarks to him and us that she didn’t want to do her job she very rude and not personable by no means idk how they have people working g here like this good thing it’s a franchise otherwise they wouldn’t be here do yourself a favor and go somewhere smaller that will give you a better service"

"Weird experience. We came in for a white shirt for my boyfriend. We walked in and there were 3 workers chatting in the back and none of them even acknowledged us. My boyfriend was looking for help and I was walking around the store and 2 different employees walked past me and didn’t say a thing. We were the only 2 people in the store. Someone else walked in and they acknowledged them and still hadn’t acknowledged us until I asked for help. Wouldn’t shop here unless we had to."

"Have been a loyal customer for 25+ years, but the quality is now horrible. Bought 3 custom made suits. Material seemed fine when selecting a swatch, but once made they are terrible. Stiff and show creases immediately after a drive in the car from sitting. Bought traveler shirts which were always top quality. Now the buttons on the arms come undone constantly and the collars are already turning up at the tips - never had that problem in all the years of purchasing the same shirts. Had a gift credit and purchased several golf shirts. Once washed the collars look like distorted material attached to the shirt. I spent over $2K and the only thing that was high quality was the shoe horn that I purchased. I will never, ever shop at Jos A. Bank again."

"Ordered a "custom 1905 suit" with an extra pair of pants from the store manager Kevin. Spent an hour measuring and picking options. Got it in today. The sleeves are humorously short. The jacket is way too tight. And of course the extra pair of pants was a totally different color fabric. UPDATE: between the great customer service of Deb at the Dedham MA store and Bank Corporate, the company more than made up for the initial mistake. I would still recommend against getting tailored here, but the brand has been fantastic to correct the initial mistake."