Sally Beauty

"I’ve shopped with Sally’s for years now. The 5th st location has way more product in stock than the Wyomissing store so I prefer shopping at 5th st. I’m just upset because the lady who always help me is no longer at this store. The young lady name is Carly she is super helpful and knowledgeable. She was the only person I would ask for assistance from anyone else just seemed like you bothered them if you ask but never her, she is so sweet and I’m always satisfied how my hair turns out! Hopefully this store gets new staffing besides Carly and one other girl the staff is just rude and doesn’t seem like they want to work."

"Customer service is terrible! Was never greeted, never asked if I needed help and didn't say a word when I left. I did hear all about the cashiers problem with her tattoo shop, she spoke to someone who was sitting there the whole time I was looking for something in the store. I will shop elsewhere."

"They had exactly what I was looking for but the customer service was lacking. This woman came up to me and asked I needed help in an aggressive way, like she was being forced to do it. I responded no thank you. Then at the register, she was speaking so quietly while leaning her head on her hand against the wall. I could barely hear her and had to guess what she meant and could hear her grumbling about me when I misheard her resulting in her having to take the cost of a bag off the bill (or maybe she was saying something else, but I have no idea.) I kept saying, "what? I'm sorry, I can't hear you." But she never increased her volume. I just felt like rather than patronizing her job and helping to keep the lights on, I was bothering her. I will be ordering online rather than going back to this location."

"employees don't really seem to know what they're selling. i bought two color strippers for my red hair dye and used one and it didn't work at all when associates have told me it's pretty much fool proof. most times sally's beauty associates don't know what they're selling and their corporate really needs to give them training classes because it leaves the customers unsatisfied and angry. like me. and even when a product doesn't work, they won't refund you even though their associates tell you it will, which makes customers even more aggravated. shame on this company."

"I absolutely dislike shopping here, but when I need something last minute this is where I go and I mean EXTREMELY last minute. Everytime I go into this store, I barely receive good customer service. I barely am greeted, whether coming into the store or when up at the register.** I will say maybe 1 or 2 people who work here actually assist me and greet me when i come in and thank me when I leave.** I am not asked if I found what I am looking for when I am at the register, and there is no conversation. I don't need to converse while I am there but, a "Hi, is this everything for you, do you have our Sally's card" will do. I don't even get that, when I make a purchase i will have to tell them I have a Sally's card. When the transaction is complete I always say thank you because it is polite to do so, except my last visit I just left with frustration. This Sally's needs extreme improvement on customer service!"