CCIS Northeast Philadelphia 2361-2373 Welsh Road, Philadelphia, PA 19114

"Never answers there phone or returns phone calls. Employee's seems like they don't want to lift a hand. Staff needs to be retrained or fired.. always missing documents after it has been submitted. It's another welfare office"

"These people are so careless they don’t understand how urgent some of our situations can be, they sit there so un bothered, why are we dealing with these heartless kind of people. I just wish you all will do your best as soon as possible to help people in need !!! , and stop making us suffer for ya having to do a simple job ya get paid for. I hate dealing with these type of people. I had better experience and customer service everywhere else, you all have a simple duty. Accomplish your job please and stop laughing in people faces acting like you can’t do nothing to help, you’re a specialist at your duty. Your job is to get the job done in a timely matter"

"They are horrible at answering the phone and returning calls it just rings and rings. They could care less about the parents that need the service to go to work. The northeast office needs to be reported and higher workers that went to work. My son called and called with no return call he transfers daughters from daycare to pre-K and needed after care they got cut off in November because he could not get through now he has to apply all over again this whole system is a joke."

"Ms Dorsey who is supposed to be my caseworker and a supervisor has ALL calls fwd to voicemail. No one calls you back they send a letter you get 10days later saying they are discontinue child care call n find out why. Then no one answers"

"This is the worst thing I have ever been through! They treat everyone like scammers and bums. I am an actual working mother who have a two year who need childcare that I am actually approved for. I feel horrible that I have to send my child to different family members houses everyday so that I can go to work. Not knowing if I can make it to work during the week due to lack of childcare. Without the help from my family I would have lost my job by now! They don’t call back or keep up with the application or their own appointment dates that they expect you to keep up with. I’ve been doing this application process since August 2021 up to this date January 2022 and my child is still not in daycare! My childcare providers are still waiting for my child for my to start childcare! This is so depressing and stressful for me! Do they want me to work!"