Soma,

690 W Dekalb Pike, King of Prussia, PA 19406, United States

"I have been extremely disappointed in my experience with Soma. I want to start by saying that the women working in the store are lovely and attentive, and this review does reflect those persons customer facing. However, the quality of the bras and the overall experience I have had with the online customer service representatives have been terrible. I purchased 3 bras from Soma in September 2023 and ordered one with a store associate that they did not have in stock. I was so excited and had such high hopes for the bras I purchased, as it was big step for me to prioritize finding bras that fit as a larger chested woman. The bra I ordered through the store associate had to be returned because the wrong size was sent in the mail. Within a month, I had to also exchange one of the three bras purchased in store because it started to fray. Thankfully, given their policy, I was within the 60 day window to return the one bra and exchange the other for a new bra. Now, less than 4 months since purchase, another bra has broken where the wire has popped out (the most expensive of the three) and I am unable to return OR exchange it because of this 60 day window policy. I don't even care about getting my money back; I would just love it if they could replace the bra. I would like to caution other buyers. I will not be going back to Soma for any future bra purchases, as they have proven they do not care about the customer and only about making money from a sale."

"I have severe social anxiety. Went to the mall because I needed to be fitted for a bra. It’s been awhile! Walked out of aerie because the vibe was not for me. Walked into Wacoal and was helped by the lovely Tiara Carmichael. Very helpful and kind. Understood what I needed and made me feel comfy in this store. This is my new go to for bras and undergarments. A++++++"

"Excellent, friendly staff. My first time getting a bra outside of Victoria's Secret and I could not be happier. They have a wide range of sizes and styles. Plus, I got a discount for being a first time customer! My experience at this store really made my day."

"The Sales Staff is very friendly & helpful. One salesperson, Tee, went above and beyond to find the perfect gift for my girl - price was excellent too! Highly recommend - for women AND the men that love them."

"This store had some nice panties, but nothing in my size that I liked. There were two sales girls inside, one behind the register and one next to it doing paperwork. Neither seemed to be interested in asking me if I needed help. I was in the store for a good ten minutes and neither one budged."