Windsor,

2500 W Moreland Rd #1085, Willow Grove, PA 19090, United States

"My daughter called the store to see if a particular shoe was in stock. The website said there was one pair in her size in the store. The store associate said there was one pair. My daughter asked her to hold the shoes and she would be there within 2 hours as it was a 30 mile drive one way. My daughter needs these particular shoes for a wedding. When she arrives at the store, my daughter finds that the associate pulled a beige pair of shoes. The shoes my daughter requested were black and had given the associate the stock number. There was a black pair of shoes in my daughter's size on a mannequin. The associate refused to attempt to replace the mannequin 's shoes with a different size so my daughter could purchase the correct size shoes. Why would the web site and the associate indicate they had one pair of shoes available when in fact they were not. 60 miles of driving and 2 hours wasted. Whatever happened to educated, accommodating associates. If an item is not available because its on a mannequin then the associate should know this and tell the customer while on the phone that they are not available for this reason and not waste our time and money. Glad we didn't take the toll roads. We won't be shopping this Windsor or any other location anytime soon."

"Today my daughter and I went to the Willow Grove Store and Lorenny who helped us was Amazing! She was so nice , sweet and helpful !! She helped us pick out the Best Prom dress!!! Can’t Thank her enough !"

"I was just in the store and I had the most pleasant experience. I always go to this store to buy a dress for a special occasion or an outfit. I highly recommend this store the staff are so helpful and kind they truly make sure the customers are happy and have a pleasant shopping experience. One of the staff members Jaylee helped me so much she was kind and welling to do anything to make sure she can help me order a dress that I wanted she was patient and kind. I will definitely be returning to this store to shop best customers service I have ever seen. I 100% recommended this store to anyone. Jaylee is an excellent employee she treats everyone with kindness and respect not only did she help me but also helped the other customers with anything they need help with. This store has the best customers service super impressed."

"Was at the store this evening with my granddaughter looking for a prom dress. Salesperson Brianna was EXTREMELY helpful!!! She was VERY knowledgeable about store merchandise and her friendly and helpful attitude made our visit a positive experience!! Granddaughter left extremely happy and satisfied with the dress Brianna suggested!!! Granddaughter assured me she will DEFINITELY be going there again!!!"