francesca's

"I walked in and there was THREE women behind the customer service desk. 2 didn't make eye contact and the other older one looked at me up and down in judgement. The store is the size of a closet. They couldn't miss me. No hello. I continued to look around despite the failure to be welcoming. I had been wanting to visit for years but never had the time. A lady came out of the dressing room and they were highly attentive to her. I thought, surely they'd ask me if I needed any assistance at this point. Big NOPE. I decided to put the items back that I had selected and walk out. Maybe, they'd atleast say goodbye I said to myself. Another big NOPE. Extremely disappointed."

"FANTASTIC customer service!!! I had initially called the Center Valley location to see whether a dress I was looking for was in stock and was met with such a rude and condescending response. The woman from the Whitehall location, however, was the total opposite! She went out of her way to look up the dress and, when the website was down, had me text her a picture instead — completely above and beyond! I would need we have expected her to suggest this option! It wasn’t in stock, but she suggested another store I could try that always gets new items in first before the other stores. Absolutely amazing customer service! Come to this location, NOT center valley!!!"

"Talk about rude. My daughter and I walked in- did not even get a hello! Unacceptable. Where’s the customer service?"

"I stopped by Francesca in Lehigh Valley Mall and the store looked fabulous! Presentation looks good. Customer service was on point! Very impressed with the stores new and improved look!"

"This store is the best! Every time I come in I am always greeted by the most wonderful staff, always there if I have any questions. They have never ending sales going on and the employees are there to help you find anything you need (they always help me find exactly what I’m looking for!). They make you feel special and put you first! I am happy to give this boutique five stars, they deserve it!! You guys are awesome! :)"