Madewell,

1000 Ross Park Mall Drive, Pittsburgh, PA 15237

"Finding the right pair of jeans always feels like a challenge, but the staff at this Madewell were truly great. Angie was so sweet, kind, and helpful, and brought so much ease to my experience. I ended up wanting a wash that wasn’t in the store, so they ordered and shipped me exactly what I wanted. My new jeans are a perfect fit—which is not something I say lightly! I don’t live in the area, but I wish I did because I would so happily shop here again. On top of a great shopping experience, I also have so much gratitude for the staff staff going out of their way to show me care. I lost something in the store while I was trying on clothes, and Olivia not only found it and mailed it to me, but also included the kindest note! Thank you so much for brightening my whole trip, truly. Your kindness is deeply appreciated."

"Staff was friendly and helpful. I liked the outfit so much they cut the tags off and let me walk out of the store with it."

"I was not greeted by anyone when I entered the store. I was looking around and saw some things I liked. However, I was looking for plus sized items that I know they keep in the back. I walked up to the young lady who was working by the dressing rooms, she walked away to let someone in, that's fine but when she was done walked back over looked me right in the face said nothing and started moving around trying to act busy. At this point, I just left. MadeWell you need to do better. Put all the clothes out for everyone if your employees don't want to be bothered to get them."

"I was previously a huge fan of Madewell but I bought a pair of $200 boots from them last Christmas and they have fallen apart. I reached out about the defective boot and they were unable to work with me. It’s a shame. Don’t buy boots here. The quality is very bad for the price. If I wanted a pair of boots that were only going to last a year I would have gone to target and paid $30. I am so disappointed."

"We did not realize Madewell closes an hour before the mall closes. The employee working was extremely rude to us. Locked the doors 5 minutes before closing and completely dismissed me when asking for assistance. She nearly shut the door on us as she let us out (meanwhile the store was still technically open). Had we known the store closed at 7PM, we definitely wouldn’t have come in at 6:40. But, maybe they should consider giving customers a heads up that they are closing soon… instead of treating people like garbage :-)"