Excel Plumbing Heating & Air

"I was referred to this company by another company. The worse customer service. Guy supposed to come give a estimate between 9-1. He had a cancelation in wanted to come befor 8am. Which i explained i had to take my child to daycare and their will be no one here. Ive waited for 2 day for this company to come out. He got nasty told me they didn't tell him 9 am - 1. He then told me to call the office to reschedule. I called the office, the not so nice receptionist explained he had a cancelation that's why he's available. I told her i understand but I wont be here until the time chosen, she told me to calm down and he'll come back later. Naw, im good. Not professional at all. Especially during a time people are having crisis. Learn to communicate better. We spending our money and it a choice on who we choose to do the work. Will not use this company.."

"I was referred to Excel by another company for a sewer line repair. Excel gave me a fair price and got me on the schedule quickly. They were able to quickly secure the permits with the township. They also did an excellent job with the sidewalk repair. The office staff was very responsive and answered any questions I had. Would definitely do business again."

"UPDATE- I just called again and spoke the the VERY IGNORNANT ‘secretary’ samantha who stated “I don’t know why they told you 7-14 days because it’s actually 4-6 weeks” DONT WASTE YOUR MONEY OR ENERGY WITH THESE PEOPLE. our water supply in the driveway burst 11/10. we had no running water until thanksgiving (not necessary solely due to excell- it was a combination of them having limited holiday availability and the city waiting for permits). they came the morning of 12/1 to fix the issue and it was resolved before the afternoon. they did dig up part of our driveway and street. the street has since been repaired and repaved but we are STILLLLL waiting for our driveway to be fixed. they told us 7-14 days- it is now 1/6 WAY OVER THAT TIME FRAME. I called and left a message with their answering service and was told I would receive a call back but that was over 2 weeks ago. this is absolutely ridiculous. based on this lack of communication and action I would NEVER recommend them."

"Matt, came out to our business and was most persistent in understanding and solving the problem of our blocked pipes. He had the right tools and new exactly what to do. This is the first time I used EXCEL and will no doubt call them again to solve any of our plumbing problems. Great work, Matt!"