Chapman Ford Sales, Inc. Service

"Place is a scam. On their website they offer $80 oil changes, when I go in they say it’ll cost $90 for my car, then after they are done they charge me $113.70 plus tax. They over charge for the oil they use, MSRP is $9.32 a qt for the oil they used, and they charged me $11.95 a qt. They also charged $43.95 for .30 hours of labor. I mean that’s your price but that’s a bit of a stretch. Good job taking advantage of customers who bought a car from you, and trusted you."

"Michael Moyer the best"

"Come see Mike Moyer in sales ! So helpful! And nice Put me in my Mach E!"

"So many broken promises. Just bring your car in, it's under warranty, and we'll fix everything they said. Once I got home I realized it fixed one thing I left the rest go. 2 weeks and three calls later I've heard nothing from them. What a shame, I used to recommend them to everyone I know. The salesman was great, but they didn't give me the price for my trade-in vehicle after they had my lease end early. All around not a good experience."

"I had my car towed here after the serpentine belt broke. I've always kept up with repairs, oil changes, tire rotations, etc. It's a 2009, so she had expected wear and tear, but overall a great car. The diagnostic video i received diagnosed a shredded serpentine belt, massive oil leaks, and a dead battery. The issue with the oil leak and dead battery is that were simply not true and only a ploy to try to make me pay for more services. I have my car undercoated to protect the metal from the salted winter roads. The substance is oily in nature. When the dealership sent the video, they just said "you have an oil leak but we don't know where. you can see it all under the car." I called them to let them know it was undercoated (as i realized this is not a usual thing for people to do to their cars), and the man on the phone said "we're going by what we see, so it doesn't matter what you say." Also, I know there was oil in my car before having it towed. I was getting close to an oil change, so I performed routine oil level checks. When they sent the video, they showed a dry dipstick. Something didn't add up. Perhaps the most concerning aspect of the service was the "dead battery." I know my battery was replaced only a few years ago. There's a maintenance sticker right on the battery that proves this. In the video, they showed them "testing the charge," and it showed no charge. Two issues arose from this: 1) I started my car up to have the tow guy pull in onto his truck. With a dead battery, I wouldn't have been able to start my car. 2) The instrument being used to "test" the charge was similar to that of a jumper cable, not the proper piece of equipment to test a charge. I elected to not have the battery replaced because I knew it was fine. It's still fine. I have had no issues with my battery. The only reason I'm giving this place two stars is because at least the serpentine belt got fixed and the online payment system was easy."