Matt Blatt Chrysler Dodge Jeep Ram Service

"I purchased a Jeep Grand Cherokee Summit late October, that experience was exhausting, while a was doing closing paperwork I notice that by mistake they were selling me a lesser model. So, I had to sit an extra 1 1/2 hrs. so the right paperwork can be process. My purchased was done out of state. No problem there until I needed a front license bracket which the sales rep. said was shipped to my address this has been going on for 5 weeks going on 6. (no Bracket). So, I am changing my positive rating to negative because they cannot deliver on his promise of the part. What a shame!!!"

"**Don't bring your car here** Operator extremely rude. I asked for her name and she hung up the phone multiple times. I'm asking in regards of an service update regarding a tow. I asked for a manager and supposedly the manager gave me a call but there was no such call made to me. Terrible customer service and the tone was very unprofessional. Furthermore, I was disappointed to hear that no courtesy car is offered, especially considering my car will be out of commission until January 2024. This added inconvenience has further contributed to my overall dissatisfaction."

"So my Jeep broke in the middle of the road only two weeks after a service! I called them they put me in touch with a towing company. 3hrs later still no towing truck has showed up (still waiting in my freezing car as writing this)! I called the service department asking what’s the deal since I have to go to work on Monday, they yell at me saying “it’s weekend so we can’t get to your car anytime soon!! And we don’t provide loaner cars either”!! Way to go on not having ANY UNDERSTANDING about the situation and providing the worst non-service possible!!"

"Worked with Greg Lazer and had a wonderful experience. There wasn't any sneaky negotiation but rather clear honest pricing. The customer service experience at purchase was seamless. They went above and beyond to ensure the processing time went quickly and smoothly. Would absolutely work with Greg and this dealership again."

"I was hesitant because my credit isn’t the best! But when I sat down with Joe Coppola, i knew I’d leave with a car. He was patient and he explained everything clearly and honest not just trying to get a sale. The process didn’t take long and I left with a 2020. I wanna thank Joe and Chris Haruch for helping me get into a vehicle. Make sure you stop pass and speak to Joe Coppola ,he’s understand will work with you the best way possible. Matt Blatt aims to please their customers and I would definitely recommend!!!"