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Pellegrino Chevrolet Service Center
1000 Gateway Boulevard, Westville, New Jersey, United States
About the Pellegrino Chevrolet Service Center
Pellegrino Chevrolet Service Center is a top-rated car repair facility located at 1000 Gateway Boulevard in Westville, New Jersey. Our experienced technicians specialize in servicing Chevrolet vehicles, providing expert maintenance and repairs to keep your car running smoothly. From routine oil changes to complex engine diagnostics, we offer a wide range of services to meet all of your automotive needs. Visit us today and experience the highest level of quality and professionalism at Pellegrino Chevrolet Service Center.
1000 Gateway Blvd, Westville, NJ 08093, United States
Opening hours of Pellegrino Chevrolet Service Center
Monday:
07:30 - 17:30
Tuesday:
07:30 - 17:30
Wednesday:
07:30 - 17:30
Thursday:
07:30 - 17:30
Friday:
07:30 - 17:30
Saturday:
08:00 - 17:00
Sunday:
Day off
Reviews of Pellegrino Chevrolet Service Center
"Terrible service dept. Customers will get cheated. Come on guys, retail is dying and service is the future of the business. Why take advantage of service customers? Grow the business. They also love to delete bad reviews that explain the truth about their scams instead of taking accountability. Be advised and just don't go here."
"Overcharged & Under-delivered. Actually, completely lied. If you want to be charged 3 times more than any other dealer would charge you for service, feel free to come here and get robbed. The "service department" is made up of one service advisor and a ghost service manager who team up to take customer's money and lie about what they are getting done. Service work orders are custom made and unprofessionally hand written based off what they "think" makes sense, not based on any actual facts or data. For example, if the Mitchell standardized labor guide calls for 1.2 hours to complete a job per the manufacturer and 0.9 hours under manufacturer warranty, they will charge you 3.5 hours for the same job because they felt like it.. at $170 per hour. Which was okay when we were promised an additional service included in the 3.5 hours. Turns out they wont perform half of the service. But they say they did that full service up until you swipe your card. After that, and after being caught not doing half of the service, magically the customer never requested that service. And the final invoice was altered from what was hand written on the original signed copy. So you end up spending $600 on what would have been a $200 job anywhere else. The service advisor seems to target women in these scams. And the service manager supports it and ignores the heat from the customer. The unfortunate part is how many people get scammed here without even knowing it. With my service industry & management experience, I am disgusted by the level of customer care provided by this dealership when the customer is looking to pay extra for the "dealer experience." I feel sorry for all the reputable employees that work here, including the parts department which has always been great- having to share the responsibility of these scammers in their online reputation. As a Pellegrino new-car customer, unfortunately I think I will have to look at another dealer company for my next purchase due to the sickening nature of actions performed by representatives of this company, and the ignorance and rudeness displayed towards a customer who was peacefully looking for a solution to such an obvious problem."
"BUYER BEWARE. The service department at PELLEGRINO Chevrolet is a SCAM. New Jersey has enacted laws to protect consumers from fraudulent practices. Please contact the New Jersey Consumer Affairs office of Consumer Protection to file a complaint. Your service advisor did lie to you. You are not crazy! More details on my experience to follow."
"ZERO, ZERO Stars. This Service center will scam you out of your hard earned money. They lie and commit fraud.The service advisor is a con man, and the service manager refuses to respond to my phone call. I have given them opportunity to make it right by phone and in person. They did not count on me having the ability and resources to prove their fraudulent business ways. My next contact will be Mark Pellegrino. I will post specific details of the full interaction once I receive a response."
"I had to take my 2008 Pontiac G6 in to have the car looked at for a airbag issue and the results were that the passenger side airbag was not working. They fixed the issue with a new one and I haven't had any issues so far. The service department employees were nice and understanding.. I have had my car worked on here before and haven't had any problems."
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