Moppert Brothers,

645 Kedron Ave, Morton, PA 19070, United States

"Absolutely satisfied with the result, and my car was carefully cleaned before delivery."

"Let me first say I MUCH prefer writing raves than reviews like this. On July 18 my car was hit at about 10 mph in the left rear wheel. The wheel was ground up, there was some minor damage to the wheel well and some scratches on the rear panel and bumper. No airbags deployed and the other driver drove away. Police thought my tire looked askew and towed it to Moppert that day. The at fault driver's ins. co. wanted to total the car, but wouldn't give me a payout until I handed the car over to them (Encompass...their review is coming) My ins. co. wrote a quote with Matt at Moppert on July 26 and agreed to fix the damage with my cost being $1000 deductible to be subrogated and $24.91 out of pocket for wear on the practically new tire they wanted replaced. Moppert would receive a check that I would need to endorse for $6024.60. At almost the same time, Matt called my husband and told him that we'd have to pay another $250 if we wanted the car fixed. He said ok. I received no updates, but finally was able to pick up on August 14. I asked for Matt so he could explain the extra cost. He came out aggravated and defensive, telling me that they -Moppert- were going to total the car, but I wanted it fixed. After thanking him repeatedly for giving me my car back, he finally said that the ins. estimate wanted the bumper replaced ($944 parts, $433.10 labor). Instead they repaired the bumper ($44 parts, $616.10 labor). That didn't make sense, but he was annoyed, I had my car so I said thank you very much. He finished by telling me I should be grateful he didn't ask for the $24.91 for the tire and that they already cashed the check I was supposed to endorse. According to him, the bank knows them and they do it all the time. After getting comfortable in the car again, returning the seat to my setting, putting the automatic lights back on I turned on the command center to find the right 1/3 of the display damaged somehow. I called Moppert to ask them to look at it thinking the detailer might have pressed too hard cleaning and Matt said he wouldn't look at it. I had to take it to a dealer and pay to have diagnostics done and IF it was due to the accident they would add it to the claim fix it and get paid, otherwise they were out. He again reminded me that I was the one who wanted my car fixed. I used Google and YouTube to decipher the rest of their bill. They added, removed or changed 23 out of 95 things. The original was $2474.53 in parts, $3321.20 labor, $514.80 paint supp, $339.95 misc, and $399.03 tax totaling $7049.51, of which $1024.91 was mine and $6024.60 came in the ins check. Their final was $1722.84 parts, $4138.30 labor, $633.60 paint supp, $368.09 misc and $411.77 tax. And that tire cost Matt told me I should be grateful he didn't charge?? They didn't replace the tire at all. My ins Adjuster arranged a meeting with Harry Sr. at Moppert. He was kind at first, saying Matt was a problem for others and he wasn't allowed to speak to customers anymore. He took the car and about 30 min later he came out and said the display just failed...not their problem. When I pointed out that their detailed receipt said they removed the electronics that regulate the console, roof and other things (they are in the rear left behind the trunk panel) he got irritated and then HE said I wanted my car fixed and they fixed it. I left in tears. Two days later, I went to open the roof for the first time since getting the car back and it did not work. My advice is this, if you go to Moppert to have work done, record every single thing in your car turning on and off, check every switch, and check every inch. And when you get it back check everything. Frankly, I don't know if that will help you. I have two things that worked before they had my car and now don't, and both are regulated by electronics that they manipulated and they still don't care and won't take responsibility. But why would they? They wrote an estimate with the Adjuster, then manipulated it to put more money in their own pockets, while costing me several thousand."

"Throughout my experience with various cars, I've had the opportunity to interact with numerous auto service centers and repair shops. Moppert Brothers undoubtedly stands out from the rest. They have surpassed my expectations and exceeded the service levels of other repair centers I've encountered. What truly sets them apart is their exceptional communication, professionalism, and timely repairs. If any future issues arise, they will unquestionably be my first point of contact. Notably, they flawlessly restored my Tesla Model 3 to its factory specifications, delivering a vehicle that exceeded its condition when I initially dropped it off. I extend my thanks to Moppert Brothers for their outstanding work and commitment to excellence!"

"After being rear-ended, I left my car here for an insurance repair. Not only it took much longer than expected (3+ weeks), the job they did was terrible. They left a half-inch gap between the trunk and the bumper cover without repairing the element that was clearly damaged. Upon complaining, they said I can escalate it with the insurance adjuster, so unwilling to take any accountability for their sloppy work. I will proceed with the adjuster, and subsequently the small claims court until my car is restored to the pre-accident condition. The lack of professionalism here is abhorrent. I will give an update to the review once this is resolved."

"Took my car here at the recommendation of my insurance adjuster, and I was amazed at how perfect my car was upon return. The fixed everything possible and cleaned the car inside and out before I picked it up. They had a TON of Tesla's inside their shop, and they have both the Tesla Cosmetic certification and the Structural certification as well. They sent me emails letting me know about its status every few days. I will always be bringing my car here for any more body work in the future."