PuffCity Smoke Shop

"The dude working here knows his stuff and is a disposable vape pen pro. I will absolutely return."

"Visited this store recently and was genuinely impressed! They have an extensive range of products, from premium cigars to top-tier vaping brands like Juul and Myle. The option to roll my own tobacco was a unique experience I hadn't found elsewhere. Their prices are unbeatable, especially with the state's minimum on cigarettes. Highly recommend dropping by for all your smoking needs!"

"I recently had the opportunity to visit puff city. I was impressed with their wide range of products and particularly their delta 8 disposables."

"One of the best smoke shop in Roxbury. I use their mint flavor smokes all the time. Owner is very kind. Prices are good. Thanks…"

"My wife and I have been going to this shop for several months since we began vaping again a few months back. The manager here, some 20 year old with long shaggy hair, is usually who we deal with. He is knowledgeable enough, but always seemed to have an "i know better than you" condescending demeanor. That being said, we continued to use them as the location was convenient. My wife and I would stock up on our vape juice and pods weekly or biweekly, typically placing large orders upwards of $200 per visit. A few days back, we walked in to buy some pods, and an older gentlemen (who we later found out was the owner) assisted us. We purchased only a 3 pack of pods, different than the ones we usually buy but were assured these fit our vapes (we had our vapes in hand and showed them to him). The next day at home, I filled one pod with juice and went to go insert it and it did not fit my vape. My wife and I got in the car and drove there to return them and buy pods that actually fit. When we walked in, we were greeted by the young manager with long hair. We explained what happened, and he proceeded to tell us that since the pod was filled with juice he would not take it as a return as he couldn't resell it. I asked him why that is our problem, as we relied on the expertise of the staff working there when making the purchase. I was told I can't rely on their expertise, and I need to know exactly what I'm buying when I buy it. He then asked me if I plan to "continue to give him a hard time, or move on." At that point I told my wife we are leaving and not coming back, all over a $3 pod. 1 star for making the customer feel they are at fault for their own staff's lack of knowledge, refusing a return, becoming hostile with a customer, and ultimately losing a well paying customer over a $3 pod. Shame on this management team. I wish them the best, but I will not be returning."