Puff & Pipe | A Smoker's Paradise!

"This is honestly the best location I went to by far the people are so nice and helpful but my fav is Sam she is amazing!!!! Very sweet and helpful I like to try new products that they get in and I give her my reviews on them. Can’t tell you enough how Sam is the greatest there lol she is so easy to talk to specially if you’re having a bad day. And the new pen she suggested for me is amazing!!!!!! Only need to take 2 hits off it and I’m done lol"

"I love this store. More importantly, I love SAMANTHA! She is knowledgeable about the product but also human. I was having a rough day and her kind words helped me through a rough night. Thanks Sam!!!"

"Absolutely love this place! Such a wide variety and great selection. Samantha is always a great help in deciding on the options and making sure I understand the difference in the available products. She also always makes sure I leave with a working device!"

"My experience was amazing the worker Samantha was awesome on helping me find the right papers I needed I also recommend everyone they have great clean place very friendly nothing stale they have everything you can think for smokers"

"I live across the street from this location and have been going in there weekly for about two years. I’ve had typical retail experiences there, some good, and sometimes with staff that makes it clear they don’t want to be there, or get off their chair. A few months ago I started dealing with Samantha just as a timing coincidence. However, she wasn’t just attentive and pleasant for that store, she is what retail experiences should be. When my product was out of stock she would hold it when it came in and called me to let me know. She was also not just knowledgeable about most of the products, but she was HONEST. She also made some excellent recommendations but what drove me to write a review was that she was a professional, and you don’t find that often these days in a retail environment. I’ve managed a variety of retail stores in my 35 year career and would say sincerely that this is the personality type with a work ethic that changes a brick and mortar experience, it’s the general suite of traits you want serving your customers and as the consumer it’s the representative you want to work with. I have been very pleasantly surprised that each time, every week, she has some intensely positive energy, snd in retail, that can be tough, but she nails it. I stop in on my way to work and now leave a little extra time so I can talk with her a little more. So while my review is a bit wordy, and from the other reviews it’s easy to see Samatha is crushing it, but I wanted to add in my observations, since it’s pretty uncommon for me to run into retail experiences that were impressive enough to document and share with others. Excellent job to Samantha and Puff & Pipe for getting it right."