CasAmigos

"An absolute ZERO ZERO ZERO out of 5 stars. Really mad that I had to put one start to even leave a review. We came yesterday to celebrate my cousins birthday and participate in the “crank bingo” event they were hosted. The restaurant was so underprepared for the event it was ridiculous. When we first walked in no one gave us any direction. Not from the restaurant or from the event team. I don’t think the event organizers were even there yet at 4pm (event started at 4). A waitress came to our table and brought 1 menu for 6 people and then never came to our table again. Not for water, drink orders, food orders or anything. The other waitress said that they only had 1 person so we should come up to the bar to order instead, no problem. We go to the bar to order our food and drinks. I order 3 margaritas and my cousin orders 1 margarita and chicken wings and fries. The waitresses didn’t even know about the “special event” menu so it took a while for them to even ring in the chicken wings and fries. It’s time to pay and we hand our cards to the bartender that took our order and he then gives them to another waitress who clearly is overwhelmed. She pays the tab and we get our receipts to sign back and my bill is $32 for 4 drinks while my cousins is $45 for 1 drink and her food. Clearly there is a mistake here. They kept saying they just switched out the bills so I had my cousins and she had mine but the math still wasn’t mathing so I asked for an itemized receipt which they kept refusing to give. They said oh it’s too busy right now to print out a receipt. I’m sitting right in front of the POS and the bar it’s not too busy for y’all to press print receipt. Instead of talking to us who were charged incorrectly they kept talking to other people working there with our cards still in their hands. They said they would just void the transaction and redo it then came back 30 seconds later and said they can’t. Which I know you can all you need to do is post void the transaction. Then they said oh I’ll give you a free shot. No I want the itemized version of my receipt to see what y’all are charging me. Then the bartender and server kept pressuring to just sign my receipt then they will handle my cousins bill. Absolutely not! We came and ordered together and she cannot hear you so talk to me about her bill. I kept telling him to talk to me about her bill and even my cousin told him to talk to me and he’s steady trying to fast talk her and pressure me into signing a receipt for a bill I never even got to see. As we are still figuring things out now the bingo game has started. Mind you we had been there since 4pm and no one came to take our order and then we spent another 30 mins waiting at the bar for them to figure out how to fix the mistake THEY made. Finally they say oh we will just give you $15 cash. I still never got the itemized version of my receipt even though they were supposed to bring it to my table so I wouldn’t miss the game. The frustration that rushed through my body as I watched the bartenders, owner and servers play monkey in the middle with our cards after they already charged us wrong was more than I could handle so I had to step out for a min. Making mistakes is fine but how a business fixes their mistakes is what really matters. Needless to say I will never be back. Thanks for a ruined birthday and event!"

"The service was horrible. Silverware and glasses were dirty. Charged $3 for a bottle of Giant brand water bottle. The waitress got our order wrong. When asked for salad dressing the waitress said they had oil. Salad comes out had to ask for dressing. Waitress made 4 trips to the table to create a salad dressing. Had to ask for salt, pepper, oil and vinegar came out in two different dishes. When the bill came they charge 20% gratuity and says nothing about that on the menu. Spoke to the manager and she said several times she couldn’t do anything about it. I refused to pay so the manager eventually took gratuity off. I would never come back. Horrible customer service. Not worth the price. Overall experience 0 stars."

"This place is a hidden gem! The food is super authentic and delicious! The only reason I'm not giving them 5 stars is that it took quite a while to get our food."

"This latest addition to Van Dorn Station is a wonderful Peruvian restaurant. My large portion of Lomo Saltado ($21.99) was delicious, the Maracuya ($3.50) was refreshing and my server, Zulema, was very friendly and helpful. Lots of parking and very close to a DASH and Fairfax Connector bus stop."