Crystal Palace

"Don’t trust these people. I ordered an item online and received confirmation of the order. After a week with no shipping update, I called the store and was told they had sold the last one right before my order was placed. They made no attempt to notify me and they continue to list the item for sale on their website. I wouldn’t have known if I hadn’t followed up because the item was meant as a Xmas gift."

"Horrible online shopping experience it's been 2 weeks since I placed order, no shipping, no answering to my multiple emails. They don't even pick up the phone. The message saying mailbox is full call back later. Had to open a case to with my bank to get my money bac, still waiting. The worst store to buy from."

"Absolutely love the collection here! Very lovely and engaged staff. The Swarovski items are very lovely and worth the price!"

"I absolutely loved this place first time I visited with a friend I was greeted kindly and the environment is so sweet. I spent time speaking with a customer on what to get because the selection is huge!!!! I got a little Disney stitch figure from the display and is adorable!!! The woman at the front desk was working on calls but made sure to talk to me before I left :) :) incredibly sweet and offered me and my friend a job because we loved our experience so much I will definitely be returning!! Maybe even working there :)"

"For a place to be in business for 30 years on Main Street in Somerville, they must be doing something right. We were greeted nicely and provided with a high level of customer service. Around every corner, they had so many different collections of items. I would imagine there would be something for everyone here."