Zales

"If i could give zero stars i would i bought something for the holidays returned it and was told they couldn't give me the cash back since they had no money and the only thing they could do is send me a check that will take 21days to come its already been 25 days and nothing yet and this was within the limit that's on the policy. How can you not have any cash around for returns on top it of it he wanted me to drive too two other stores i said can he find out to see if they have cash because I'm not trying to drive all over either. I won't be doing business with Zales in the near future."

"I’ve had issues with my diamonds being loose & falling out of my engagement & wedding band. After multiple (and I mean over 6 trips) back and forth from Zales in Rockaway, finally the assistant store manage, Katie, provided me with customer cares phone number- she was in disbelief I was coming in again for a diamond falling out! After reaching out to customer care, they reached out to Zales in Rockaway to get all the history on my repairs. I reached back out to Katie to see what resolution they decided on- I was told I would hear something, regardless by the end of the week and if not, Katie herself would call. I heard nothing. I called back the following Monday at 11am to see what was going on and I was told Demond was in a meeting, Katie was off. I reached back out at 5:15pm because no one called me back. I was told again, Demond is still in this meeting and the employee hung up on me. Demond called me back after 20 minutes to say he has no idea what’s going on- meanwhile his assistant store manager does? She even provided me with 2 case numbers- how does the store manager not know what’s going on in his store!? I told him to speak with Katie and to get back to me before the end of the day… I never heard back. I’m BEYOND pissed that my husband spent THOUSANDS of dollars on my engagement ring and 2 wedding bands to be treated like this. I’ve wasted so much time going back and forth to this store for the same repairs. I’d stay far away and give your business to someone else."

"Raymond Diamond and Gem specialists is excellent and extremely knowledgeable. He works with you until you are completely satisfied and most important, you leave his store very happy. My purchases Raymond has helped me with them and putting them on. Just to make sure I like my pieces. I LOVE ALL OF THEM. He is extremely professional. He knows what he is talking about. He's not pushy and immediately he tells you about specials taking place and the points to all the signs with the information. I'm very happy with all of my purchases. I'm happy it was Raymond who was there for me. Very nice young man. Zales is blessed to have him as a gemologist specialists. He is friendly, understanding, has great patience and has a warm smile. A very happy and satisfied customer who will continue to make more and more purchases at Zales. King regards, Carmen C"

"I had the pleasure of visiting Zales and was assisted by Raymond. I must say, their expertise and customer service skills truly made my experience exceptional. They took the time to help me find the perfect piece of jewelry that suited my needs and budget. Their attention to detail and knowledge of the various options available were impressive. Thanks to Raymond I walked out of Zales feeling confident and satisfied with my purchase. I highly recommend their assistance to anyone looking for a pleasant and personalized jewelry shopping experience."

"Let me start this by saying I hate malls I believe they are a waste space. Now that said I went with my daughter to shop for my Wife for our Anniversary. When we walk into Zales we are greeted by Hogan. Hogan, asked us can we give him a minute as he was helping another customer. Hogan, comes to us I show him the ring I was looking for on my phone. He punched in the numbers telling me they don't have it in stock. We would have to order it if I want to buy it. Oh yeah I forgot he was cleaning my Wife's rings. He tells me there is a store wide sale going on said we have rings similar to what I was looking for. Nice but it is not what my Wife wanted but I do see some beautiful earrings. Hogan, goes an assist a Lady then returns to me and grabs his tablet to put in the order for the ring I wanted. Grabbed my earrings then my daughter wanted a Disney Villain Enchanted ring. Let me say Hogan definitely was the Hero making this adventure in the mall pleasant. Professional absolutely what a great experience."