PANDORA,

2500 West Moreland Road, Willow Grove, PA 19090

"I’ve never shopped at pandora before but was excited to find a Christmas present for my mom. After browsing for a while I didn’t see any pricing information on what I was interested in, which was only a small chain. I saw 3 employees standing behind the counter in the back of the store, so I went to them for some help. I said that it was my first time in so I wasn’t sure how it works, and asked to just get a price on ONE thing. Before I could even finish my sentence the one lady is screaming at me to get in line (which has 10 people in it already, but since lik, it was my FIRST time, how was I supposed to know they were waiting for simply assistance and not to check out?). I started to say again that I’m just asking the price of something and she cut me off again telling me to get in line and grab a booklet. So what I’m taking from this experience is I need to wait 20+ minutes in a line for a simple answer? My first experience at a pandora store was horrible thanks to this person."

"**COUNT YOUR OWN CHARMS BEFORE YOU GET YOUR BRACELET CLEANED AT THE PANDORA STORE IN THE WILLOW GROVE MALL** Today is 11/30/23, I took my bracelet to be cleaned at the Pandora Store-Willow Grove Mall on 7/27/23. When I picked up my bracelet, my "Friends Are Like Family" charm was missing. I asked the girl who waited on me, where was my charm and she said it was not on my bracelet when I dropped it off. From the beginning: When I decided to take my bracelet to get it cleaned, I took it from the box, to my purse, then straight to the Pandora Store. All of the charms were on my bracelet (I rarely wear it). Go to the counter and the girl that waited on me was to count my charms. I gave her my bracelet she said AROUND, and then the number of charms and DID NOT take a picture of my bracelet in front of me. I did not count the charms as I felt like I could TRUST Pandora, so I turned and left Pandora to walk the mall until my bracelet was ready for pickup. It took 45 minutes to clean. When I returned to pickup my bracelet, the girl came from the back with the charms laid out on the tray, then she started to put the charms back on the bracelet. At this time I asked her about my charm and this is when she said it was never on the bracelet. She DID NOT provide the picture of the charms that she was suppose to take when I dropped my bracelet off. So I submitted a few complaints. For the past few months, from July-November 2023, I have submitted one complaint by email, and called the customer service phone number. Most of the time I was on hold but during this time span was able to speak with at least three people. When I called 11/30 the female I spoke to said, the camera was pulled and the charm was not there. This is a lie. (My word against their lies) Remind you, in three months no one contacted me about this finding? I found out about the so called camera being pulled when I called in again about my complaint. If the cameras were pulled and there was no charm on the bracelet wouldn't the Store Manager or a representative reach out and let the customer know? Undermine the customer? I am very disappointed in Pandora Store-Willow Grove Mall, and will not be purchasing anything else from any of the Pandora stores. I have informed, and will continue to inform, my family and friends of my negative experience of when I dropped my bracelet off for a simple cleaning at the Pandora Store-Willow Grove Mall so that this won't happen to them. After all this, they still have not tried to resolve this issue."

"I called the store to ask a question and the manager told me my already paid for order (online) would be released if I didn't pick it up within 3 days."

"They had exactly what I wanted at a great price"

"I recently bought something from pandora for my mothers birthday and the employee who assisted me put the item I bought in this bag. The bag was dirty on both sides and was unacceptable for me to give to my mother like this. I luckily I bought another item separately so I will be placing my item in there overall the customer service was great!"