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Fairfax Family Practice Fair Oaks, An Inova Partner
3650 Joseph Siewick Drive, Fairfax, Virginia, United States
About the Fairfax Family Practice Fair Oaks, An Inova Partner
Fairfax Family Practice Fair Oaks, An Inova Partner is a trusted medical institution located at 3650 Joseph Siewick Drive in Fairfax, Virginia. As a part of the Inova healthcare network, they provide comprehensive and compassionate care for individuals and families. Their team of dedicated doctors and health professionals offer a wide range of services, from routine check-ups to specialized treatments. Patients can expect personalized care and access to the latest medical technologies at this state-of-the-art facility. Whether you are in need of primary care or specialty services, Fairfax Family Practice Fair Oaks is committed to helping you achieve optimal health and well-being.
Photos of Fairfax Family Practice Fair Oaks, An Inova Partner
3650 Joseph Siewick Dr #400, Fairfax, VA 22033, United States
Opening hours of Fairfax Family Practice Fair Oaks, An Inova Partner
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
08:00 - 12:00
Sunday:
Day off
Reviews of Fairfax Family Practice Fair Oaks, An Inova Partner
"I've been a patient at Fairfax Family Practice since 2018, initially seeking a new physician after moving to Fairfax. Initially, the service was adequate, with expected assistance in verifying lab results and managing prescriptions. However, since the practice integrated with Inova, the quality of service rapidly declined. I am prescribed two medications, one requiring tri-monthly in-person check-ups to ensure proper usage. This is a reasonable request, though colleagues on similar medications don't face this requirement. Scheduling these appointments has consistently been a challenge, marked by poor coordination and difficulties in prescription refills. Despite Fairfax Family Practice's emphasis on using the MyCharts patient portal for communication, my appointment requests often went unanswered. The most recent experience, which has prompted my decision to seek healthcare elsewhere, involved a delayed response to my appointment request. When I followed up by phone after two weeks, I encountered a passive-aggressive representative. They informed me that the next available appointment was in a month, despite my proactive scheduling through the advised portal. The representative's response was dismissive, and I was eventually transferred to the nurse station, only to be disconnected after a 30-minute wait. This wasn't an isolated incident; it's a persistent issue since my initial interaction with the practice. Their inability to efficiently manage appointments and prescriptions raises concerns about their capacity to address serious health issues. It seems the practice may be overburdened, leading to diluted quality of care. A suggestion for improvement: avoid overbooking and focus on quality patient care. Moreover, the attitude of the staff towards patients needing assistance is concerning. It's vital in healthcare to not only address issues but to also understand and empathize with patient frustrations. Dismissing concerns or making patients feel unjustified in their frustrations is unacceptable. Compassionate customer service is crucial, especially for those dealing with serious health conditions. In conclusion, my experience at Fairfax Family Practice has been disheartening, leading me to advise others to consider alternative healthcare providers."
"I visited the Fairfax Family Practice walk-in clinic due to knee pain in June. During the visit, Dr. Timothy J Yu examined my knee and concluded that the issue was common for my age. He recommended over-the-counter pain relief pills and suggested I see a physical therapist. There was no prescription or further examination, and the whole visit lasted at most 15 minutes. Towards the end of the visit, Dr. Yu asked if two medical interns could observe, to which I agreed willingly, wanting to assist these aspiring healthcare professionals. Dr. Yu demonstrated knee bending for the interns, and they all took a turn. After that, there was some discussion. Later, when I received the bill, I noticed that the charges were at least 50% higher than my previous visits. A comparison with my recent medical expenses over the past two years confirmed that this visit was significantly more expensive. I went to the clinic to discuss this with the office manager. She promised to review the bill and get back to me. The following day, a staff member from the clinic informed me that they had confirmed the charge code's correctness and that it was based on the complexity of the visit. I found it hard to believe that a simple 15-minute visit with no prescription could be considered complex. Frustrated, I contacted my insurance company, and they informed me that the code used by the doctor typically corresponded to a 30-39 minute visit. It dawned on me that the doctor had billed me for the extra time spent teaching the interns, not for his time spent on my care. I'm uncertain if this practice is in violation of any laws or regulations, but it certainly feels unjust and unfair to charge patients for teaching time. I'm sharing my experience to raise awareness of the practices at Fairfax Family Practice, in the hope that this can help others avoid similar situations."
"Scheduling an appt was hard. Confirming the appt was the worst experience ever. I haven't even made it into the docs office yet and I don't feel like this is the place I'd want to go if this is how they manage their front desk staff. Result, front desk lady talked over me..even after I started talking she continued to talk over me, just would not listen. How professional."
"I had an annual check up. A resident was assigned to me. A young doctor walked in. Asked how I was I said I have had a heaviness for about a year on my chest. She said we will do EKG and you have to reschedule your annual. The nurse came in did it in 7 minutes and said I was fine. I had to reschedule another annual with another resident. Slot machine. It’s all about money. The train young doctors to make money and use insurance to the max."
"I just started going to this practice this year and have had good service with a few relatively routine services. Appointment times have been relatively convenient to schedule, more so by phone than online. Text and email reminders come at appropriate times if not a little too frequently. Wait times to see my provider for each appointment were less than 15 minutes from the stated times, whether renewing a prescription when I changed to their practice, getting an annual wellness exam and tests, or getting a flu shot. The two doctors I have seen have been approachable and welcoming of questions I had. One doctor even asked me to call him by his first name which I thought was unusually friendly for a doctor. I selected Andrew Lam as my assigned primary care physician and find him to be efficient with lab tests he orders and responsive to requests for referrals and information about prevention and wellness topics among others. The lab techs can be personable at times and more business-like at others. The laboratory on the first floor has been quite convenient for a couple of visits. Phlebotomists have been reasonably personable and keep wait times to less than five minutes and service times to less than ten minutes. Results have been posted to MyChart in a couple of days. All in all I am satisfied with my experience with this practice and plan to continue with them for the foreseeable future. Being more responsive with online requests for appointments and more consistent manners from the technicians would address the only suggestions I have based on my somewhat limited experience with this medical group."
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