Citizens Supermarket Branch

"Very bad experience today. Try to get cash out via counter staff wait for long time then did not get any service. So disappointed. Their excuses was computer has problem. You can go another branch, they are not sure I can get cash or not ...... Unpleasant experience. They should inform us before we lined there more than 20 mins . They need to care more about customers service. Tks"

"Terrible. I came up here because I finally received reimbursement check from my old apartment property management for when I had to evacuate and was homeless that they have drawn on Citizens Bank. Drove all to this location since it was open until 5. Since they weren't sure about the check (I understand cause the last one was printed out with electronic sig and this was handwritten by the same person). The Bank would not cash unless the person called in (the only number I have for the company is an office number). Working in banking management for years I can tell you banks have business contacts that they reach to signers on the account to verify (ie cell phone numbers to signers) that wouldn't be given to a payee that verify if a check is legitimate. They refused to call the business contacts to verify when I asked to help verify and said the person had to call in. If they thought it was legit fraud, they would've called and not given me back the check. This was just pure laziness. I'm glad Working in banking I actually help clients and non-clients building relationships as people deal with different financial wellness situations. I was going to take it to my bank but with that ordeal I rather call my leasing office who made out the check to call Citizens tomorrow because I don't trust what went on with this location."

"Had $1200.00 in checking got to bank told me had $250.00. Rest of money taken out????????"

"I've been a customer of the bank for 5 years and I never got the card from the bank yet, it's a bad lab ؟؟"

"BEWARE OF CITIZENS BANK, READ MY STORY AND YOU WILL SEE WHY!!!!!!! I have recently had a HORRIBLE experience with this bank! I was awarded a settlement for a large lump sum of money. I deposited the check on 11-23, was told by the teller that funds would be available on 11-28, only to get there to learn they had placed a hold on the check. But GET THIS, the same day that the hold was placed, for "not being able to verify the check" the money was withdrawn by Citizens bank from my attorneys acct!!! Still trying to figure out how they withdrew funds, equivelant to the amount of the check, from an acct that they SUPPOSEDLY COULD NOT VERIFY!!! So now they are basically holding my funds saying it can't be verified, even after I stood with a teller for an hour yesterday WHILE SHE GOT THE check verified!! WHAT A JOKE!!! After the teller verified it, they told me my funds would be released in an hour, then after the hour changed their mind & said I had to wait until the 15, and didn't even give a legitimate reason why! I guess because it's such a large lump sum they are using it for other things and giving me the run around. They placed a hold on my check for 21 days, even new customers don't wait longer than 10/11 days. They keep giving me different excuses as to why my funds won't be released, meanwhile my attorney has had her portion of the settlement check verified by her bank and has been spending it since the 25 of November! My lawsuit but I can't spend the money but my attorney can bcuz I deal with a bank who doesn't do their job. I mean seriously, does it take 21 days to verify a check?? SOUNDS LIKE SOMETHING FISHY IS GOING ON HERE!!!! And to think, i am a customer who was planning on investing thousands of dollars with this bank when my money cleared. So happy that this opened my eyes b4 I made that HUGE mistake!! Now I'm just waiting for my money to clear so I can withdraw every cent and take it down the street to PNC!!! PLEASE AVOID DEPOSITING CHECKS WITH THIS BANK, YOU WILL BE SORRY!!!! I have already called the police and had them come to the branch so that I can take my police report and find an attorney on Monday to file a lawsuit!!! Even if I can't succeed at suing them, I will do MY BEST!! And if I can just save ONE PERSON the trouble by sharing my story then that makes me happy....AVOID THIS BANK AT ALL COSTS IF YOURE DEALING WITH LARGE LUMP SUMS OF MONEY!!!!!!!!!!!!!"