Tiffany & Co.

"Abysmal service. Never encountered more staff who simply did not want you in their store. Better off shopping online and or trying another location. Truly embarrassed that they hold themselves to such a low bar of service."

"Visited this location with a friend today. A sales associate asked my friend if she needed assistance but didn’t once ask me if I wanted to see anything after their transaction was completed. While she was helping her I asked someone else for help with some pearl earrings but she was not a sales associate. She must have been security. There must have been six other associates in there doing nothing but standing around. I assume that they thought the first rep was going to help me but she didn’t and someone should have asked. My plan was to purchase a pair of pearl studs but I’ll take my business elsewhere."

"Not impressed at all. I thought being a luxury retail/jewelry boutique there would be something positive about my visit. I’ve been wanting a certain ring for some time now and I went and ordered it and was sized incorrectly the first time. I exchanged and got a smaller size and in store it felt better. I wore it a week and in that week realized it was again too large. I went back into the store hoping to be resized and they wouldn’t do anything for me besides offer to install a size bar at an additional charge. Every visit I’ve had on top of being dissatisfied with my piece, the store associates have made me feel like I’m not worth their time. This truly has turned me off of the Tiffany brand."

"The reviewer who said this store is like interacting with a “car dealership” was absolutely correct. My husband bought me an expensive bracelet at this store that won’t stay on — I constantly find it laying on the ground, on the car seat, etc. I finally had to stop wearing it. For months, I was too busy taking care of my newborn daughter to get it repaired. When I eventually brought it into this store, the staff said they wouldn’t accept the return of this faulty item because it was more than one year after the purchase. However they offered to fix the faulty clasp for $140. I accepted. A month later, my bracelet came back “fixed.” But there was absolutely no difference - it still falls off. I brought it back to the store today and the Tiffany associate told me it could be repaired again - she recommended shortening the length. But she refused to refund the $140 I spent to “repair” it the first time. She said that after all, I did receive a new clasp. I feel like I’ve gone to a car dealership to fix my car that won’t run, but instead of fixing it the dealership made a cosmetic “repair” and then charged me 20% of the cost of a new car. Now I’m stuck with a shinier car that still won’t run. That is exactly what Tiffany did. Just read the reviews here and you’ll see other customers have the very same issue with bracelets falling off. It’s somewhat shocking given how expensive Tiffany is. I own a half dozen of their pieces but will never shop here again."

"Stopped in to browse while visiting the area from Florida. Like all Tiffany & Co. locations I’ve been to, the store was very clean and staff were very attentive. The client advisor was very friendly and helpful. I walked in just to browse and ended up walking out with a new 1837 necklace (which I simply love!)"