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LifeBridge Health Endocrinology Associates in Columbia
5450 Knoll North Drive, Columbia, Maryland 21045
About the LifeBridge Health Endocrinology Associates in Columbia
LifeBridge Health Endocrinology Associates in Columbia is a leading health institution located at 5450 Knoll North Drive in Columbia, Maryland, United States. Specializing in endocrinology, our team of expert physicians and healthcare professionals are dedicated to providing top-quality care to patients with endocrine disorders. With a focus on personalized treatment plans and cutting-edge medical technology, we strive to improve the health and well-being of our patients. Visit us today and experience the exceptional care that LifeBridge Health Endocrinology Associates has to offer.
Photos of LifeBridge Health Endocrinology Associates in Columbia
5450 Knoll N Dr Suite 100, Columbia, MD 21045, United States
Reviews of LifeBridge Health Endocrinology Associates in Columbia
"Dr Mohammed is super nice and explains everything in detail I am very comfortable talking to him about my health concerns. The front desk staff Yolanda can be a little spicy sometimes when it comes to her answering questions you may not understand ,to me it seems a little disrespectful but all in all the Columbia location is a nice location you just have to catch Yolanda on a good day be it in person or by phone."
"Terrible staff at front desk. Unwilling to work with individuals and talk down to patients. Really need to have some customer service training. I wasn’t aware I could not bring my young kids to my appt.they made a huge deal about it. Because I was the last appt of the day they said they would let me keep them this time, so why make a big deal. Then they wanted me to leave my children unsupervised in the waiting room. When I refused they made me reschedule. Not helpful to individuals who work and have children. Do better!"
"TRICARE PRIME HOLDERS - TRIPLE CHECK and make copies of your referrals because this office will lose them! Billing office closed at 230pm when it's supposed to stay open until 5pm. I previously called Billing's 800 number and had the worst customer service experience from a medical billing representative. I was obviously put on speakerphone, I heard someone else in the background listening to my business, and it sounded like the representative was cleaning? I got no clue, but it was really unprofessional. I had to repeat myself several times because she couldn't hear me, when she herself was obviously not paying any attention to me. My call got routed to her on 12/8/22 around 203pm. I was also put on hold for no warning for over 15min. Why even have a dedicated customer service line to make sure your billing questions get answered quickly if they close early and the representatives are very unprofessional?? I decided to call my Endocrinologist office in Columbia to reach someone to talk about my bill, being put on hold numerous times because the receptionist was trying to talk to me while also checking in and out patients at the same time. However, unlike the really unprofessional first representative, the one at the front desk was very professional and was doing her best to juggle everything. As a Tricare Prime user, we require referrals to be seen and to avoid bill charges. I see my doctor only twice a year, so I sometimes forget to check my referral date. However, it turned out the office never bothered to check if they even had my referral paperwork. I have been a Tricare Prime holder for over 4 years, and this is the first time an office hasn't checked my referral before an appointment. I usually call when I get an automated reminder to check to see if my referral is still good. I was probably told it was so I thought nothing more of it. Someone didn't do their job because my referral lapsed and I had no idea I needed another one. I had an appointment 10 days after my referral expired, and no one bothered to check this despite knowing the insurance I have. Why accept Tricare Prime if you won't do your patients the courtesy of checking to see if you a) even have their referrals and b) if they are expired?"
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