Hand and Stone Massage and Facial Spa

"Getting appointments at the Hand and Stone salons has become increasingly difficult. The services once received are good but trying to get an appointment is tough."

"Very frustrated.. first off I want to say I had a membership with hand & stone for almost a year and had no issues up until my recent visit. I am getting married this Saturday & had a massage set up for the day with my mom. They called me 2 hours before my appointment to cancel on me, with no accommodations. I had this scheduled for at least 4 months in advance. My mom graciously gave me her massage while we were figuring out a solution (arguing with very rude staff members)— they did not make it an easy process or give us any other options. We had asked if they could possibly move any other guest around considering the time crunch we were under before the big day. I know that it’s unfair to have someone switch their appointment, however if someone called me to tell me the situation, I would absolutely reschedule my appointment to the next available spot. Finally, we called back to see if there were any other services available so we could at least have some relaxation & they said they had a facial open.. why was that not recommended when we talked the first time on the phone?? Who knows.. once we arrived i upgraded my moms facial for an additional add on service— after i paid for it, the GM came out and said we could then add another upgraded service for free.. very nice— THEN, i checked my account and i was charged another time for my membership after i had cancelled last month, I was told that my account would NOT be charged again. I tried to ask questions around it, one of the staff members told me they would refund me and the GM came out and said that was not correct and that i was just charged one last time.. at this point the customer service for me was terrible. The lady at the front desk was very nice when I came in & my massage was good."

"I had a nice massage in a clean and calming environment. Delante was a good message therapist and Toya at the front desk was very nice."

"Always pleasant receptionists and usually know my name when I come in each month. My massage, as well as when I get a facial is relaxing and great."

"I thought I was doing the right thing calling and canceling because I had a fever, but the front desk made me feel terrible. I probably won't go back due to that! I loved the services I got here but hated feeling the way they made me feel."