Ticket Philadelphia

"They never ever answer the phone."

"Poor disclosure of fees Ticket Philadelphia does not include all its processing fees on its invoices. When final payment is due then they tell you about additional fees."

"BEWARE OF RETURN POLICY. They don’t care if you’ve had a death in the family, or you’re dying of Covid 19, or anything- unless you purchase ticket insurance for an extra charge. They didn’t even have the courtesy to respond to my request for a refund."

"I had a problem using the pre-paid parking ticket because I didn't follow the instructions correctly. I took a ticket from the machine instead and made payment. I contacted Ticket Philadelphia the next day by email via their website explaining what happened. Received a very nice response and my credit card was credited for the pre-paid amount that day. Very satisfied with their customer service."

"When purchasing a gift certificate to be mailed directly to friends in NJ, I entered their address with a message. Later, noticed that the email confirmation stated the shipping address was mine, not the gift recipients. I called the ticket office to confirm that the gift would be sent to my friends....yes, but there is no message to be included. After reciting the message greeting, I asked how long it would take to deliver the gift certificate. 10 to 14 business days!! Opted to Fedex it ....$25 dollars. Will not use this service again"