Heritage Body Shop Baltimore

"The older blonde employee was super rude for no reason. I came in because I called the day earlier and was told I could come in during business hours the following day. It seemed like the person who told me that was misinformed. Even though it was a waste of time, I wasn’t mad. However, the older blonde women kept repeating that “I didn’t know how things worked” and that I was lying. I never argued about the miscommunication, so I’m not sure why she felt the need to speak to me like that instead of apologizing for them wasting my time. My experience was unprofessional, so I’m not going to be returning."

"Horrible experience. They've had my car for 2 months. Every time I called, they always mentioned the car will be done "next week". Eight weeks later and I still don't have my car. Multiple times I've called and been sent to voicemail from (Amanda and Roger | Managers). Horrible communication. There is no sense of urgency and my car still isn't fixed. It's honestly unacceptable. Please reconsider before using this shop for any car repairs. Don't say nothing told you!"

"I recently brought my car in for a paint recall, and initially, there was some confusion regarding the paint recall policy. Amanda assisted me while Betty was away, and she was incredibly helpful and pleasant. Amanda escalated the situation to Roger, the manager, who promptly resolved the issue within the desired timeframe. Following the paint job, I noticed a strip on my car hood that wasn't mounting correctly. When I brought it to their attention, a kind worker swiftly fixed the problem in seconds. I appreciate their commitment to doing what is right and their genuine concern for the customer."

"Debbie Preisinger at Heritage Body Shop is a gem! After being rear ended this summer in my newly paid off Jeep Wrangler I took it into Heritage to be cared for. Debbie personally reached out to the insurance provider to request a factory bumper after the pre-approved “recycled” bumper was a bust. They got the work done quickly and kept me updated every step of the way - even scrambling to get paperwork done so I could get my jeep home in time to drive to a baby shower this weekend. Cannot recommend enough!"

"Got my BMW fixed at Heritage, it was my first ever experience and I am beyond delighted with the results. Forever grateful to Debra Preisinger and Roger Zajdel! You guys made the magic happen."