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Janssen Family Medicine
7 Granite Place, Gaithersburg, Maryland, United States
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About the Janssen Family Medicine
Janssen Family Medicine, located at 7 Granite Place in Gaithersburg, Maryland, is a premier healthcare institution dedicated to providing personalized, high-quality care to patients. Our mission is to improve and maintain your health through preventative care and treatment of chronic diseases.
Our experienced team offers a wide range of services tailored to address common illnesses and injuries. We believe in individualized care and never use a one-size-fits-all approach to diagnosis. Our goal is to empower you with knowledge about your health and wellness plan.
At Janssen Family Medicine, we offer preventative care services including vaccinations, immunizations, and wellness exams. We also provide diagnostics for acute symptoms such as ear infections, strep throat, flu, colds, and other illnesses. For chronic conditions like hypertension, diabetes, and elevated cholesterol, you can trust us to meet all your healthcare needs.
Visit us at our convenient location in Gaithersburg for compassionate and comprehensive healthcare. Our office hours are Monday to Thursday from 8:30am to 5:00pm and Friday from 8:30am to 3:00pm. Start your journey to lifelong wellness with Janssen Family Medicine today.
7 Granite Pl # 14, Gaithersburg, MD 20878, United States
Opening hours of Janssen Family Medicine
Monday:
08:30 - 17:00
Tuesday:
08:30 - 17:00
Wednesday:
08:30 - 17:00
Thursday:
08:30 - 17:00
Friday:
08:30 - 15:00
Saturday:
Day off
Sunday:
Day off
Reviews of Janssen Family Medicine
"Not the best experience… Very rude and unprofessional office manager. More concerned with making money than my health. Buyer beware."
"Always had a great experience with the providers and the rest of the staff. Super convenient that you can get your lab work done there as well."
"Save yourself a big headache and find another Dr. They could care a less about their patients. I had an appt at 3:00 pm today and was running late after sitting in traffic on the American Legion Bridge. At 3:10 I received a call from front desk person asking where I was? I told her I was parking the car. By the time I was taken off hold, I was standing in office. When I entered she said Michele Tweeny would not see me and had cancelled my appointment. When front desk person saw the look of disbelief on my face she said let me check again with Michele. 2 minutes later I was told I would not be seen and my appt was cancelled. I calmly opened the door and walked out."
"I have been with Janssen family for many years, but I noticed the quality of service has dropped significantly in last 2 years, especially the people in front desk. Last year, they send wrong information to another doctor. Some times ago, they tried to save money by not sending receipts and other documents to patients so they asked us picked it up in the office so we have to spend time and drove there just picked up receipt. On 9/9, a lady's name Shay (?) called me for additional service saying I am qualifying for it. I did not do it because I know I am good. Instead, I asked her to send me billing statement so I can pay it. She said she is sending now, I did not receive her email for the statement. But I paid it and requested for a receipt. I got the receipt while I was on phone with her, but I still have not receive the billing statement. She said she ill send it to me after finishing my call. I believed her, but I never received it. 9/13, I called the office asking for a billing statement. A lady, Kreina {?) said I have zero balance now and nothing she can do for me. I told her on 9/9, I called and paid my bill and asked for a billing statement, but I never received it and this is reason IO called today and I only need billing statement for reimbursement. She repeatedly said she can't help me because I have paid. Finally she gave me the billing statement. I was very frustrated for her and the office. I asked her that I need to talk to Dr Janssen about it. She said he is not in the office today. I asked her to leave a note to Dr Janssen and asked him to call me back. I also said If I don't hear back from Dr Janssen after tomorros, I will call the office again. today is 9/22, 10 days has been past, Dr. Janssen did not call me. Very frustrated."
"I got stood up twice with no appology. The first time I let it go. I was told that the technician who was to do my carotid ultrasound called in sick. So they rescheduled me for next week. During the next appointment, I signed in as usual, told the receptionist what this was about, and then after waiting for about 30 minutes, the receptionist asked me why I am there. I told her again, she said nothing so I kept waiting. After another 20 minutes, she said "I don't think the technician is supposed to come in today". So then I got up and I told the receptionist that "I expect the doctor to call me back today with an apology", and walked out. Here we are, 4 months later, still no apology. But I am getting monthly statements for a $25 fee for a "no show". This place is completely dysfunctional. The staff walk in with a sour look on their face, and don't say "good morning to anyone". While I was waiting for almost an hour, the dour silence in the office was broken by the occasional banter between the office staff about "looking for a new job". Clearly, the problems stems from top down. If Jansen couldn't bother to give a customer a call back with an apology, I can imagine what he is like to his staff. Apparently, nobody is that shop gives a damn about anything...."
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