MileOne Body Shop Express

"I am following up on my wife’s review and the response to her review from the owner. The main issue was poor customer service and communication from the shop. Which when i look at other reviews seems to be a trend. Especially with Kevin, who is the manager, the one who should have the best customer service. The owner reached out after my wife left a review and did explain everything to me and apologized. However, i never got the feeling anyone would be disciplined for the things that should never had happened, bad customer service and communication. The owner’s response to my wife’s review felt like justification for how the timing of everything worked out but never addressed the biggest issues. The timing of the repair, insurance paying vs self pay, and everything else wouldn’t have been a big deal if the customer service and communication was better. Being in a customer service driven industry myself I know first hand it will make or break the customer’s experience and in the end how they perceive your company."

"What was to be a quick repair ended up a prolonged, negative experience. The manager said one thing upon dropping my car and after delivering the quote at significantly higher price, the shop tried to pigeon-toe me into self paying. The staff members continuously tried to avoid answering my calls and did not work with my insurance company. Even my insurance adjuster was disappointed in this experience. I was also told my car would be ready 4 days later and I didn’t get it until two weeks later. The excuse: if you work with insurance, it automatically extends the time. The staff didn’t even call me once it was finished, I had to have my husband call and found it was ready yesterday! Strikingly different service than the dealership and I was overall disappointed. I only gave them two stars because the end product looks like new again. I guess a win in the end but the process was terrible."

"Thanks to Crystal and Kevin for getting the car in a month earlier than expected."

"I honestly had a terrible experience here. My car sat for over 2 months with continued excuses of weather closures, holidays and just BS. It was never an apology always very defensive unprofessional dialogue. The manager Kevin hung up on me and ignored my calls for days before I had to physically go into the office to get a status update on my repairs….JUST to find out nothing was done. I was not expecting this experience from a major brand link this. Go somewhere else, save your self the headache. The entire team is unprofessional and uncaring of customers needs."

"I am very disappointed with the service at mile one body shop express. My Audi has been at this facility for over two months. The body shop manager has made it a point to hold my vehicle ransom because he has not received a return on a part ordered that was apparently faulty. He has received all payments from my insurance company, but for whatever reason not from the part supplier he ordered a headlight from. This is unacceptable and I certainly won’t give nor refer any business to the body shop. I’m understanding in most situations when it comes to auto repair and service because I was a service advisor at one time. But this is a total cluster...."