Ken's

"Food was good. Service was horrible. Didn’t want to give a single dollar for tip."

"If I could give this 0 stars I would and I’m not typically a review person but this genuinely bothered me. Not only did I call over a week in advance to book a karaoke room, I was treated with the upmost disrespect for no good reason. I called about 5-6 times just to confirm the room and was consistently told to call the next week on Wednesday or Thursday when the party would be that Saturday. When I called Wednesday I was then told to call Thursday and I did, but the price suddenly changed. I was originally told $250 the week prior for 20 people but only a few days before the price suddenly changed. Then upon getting to the place where I specifically booked from 8-10 I was told to wait a few minutes with my entire party where we took up the downstairs area and after 10-15 minutes we were told to “Explore Chinatown” despite having a very clear booking for this place. From what it seemed like I was not taken seriously because I was Black and it seemed like an easier way to take advantage of me because smaller parties were prioritized and came in without problem (who were all Asian). After waiting over an hour for our room he still tried to give us the same amount of time and I asked for an additional hour, due to the consistent waiting and he agreed. When we got to the room we noticed that we had the smallest room in the building and that was my last straw. We had not only waited almost an hour after booking time but also got the smallest room for almost 20 people? After asking about another room we were told that there is nothing he could do and that we could just leave if we had a problem with it. Keep in mind a bigger room had way less than 20 people in it, but we were told it’s first come first serve despite being there on time and having booked the room in advanced where he assured that the room wouldn’t be taken by anyone else. There was no effort on this man’s end to accommodate and the only way that we got some kind of wiggle room and better service is because of my friends trying to talk to the workers to see what they could do and they were lovely. Despite me thinking Ken’s was great it seems that they are a racist unprofessional facility. The moral of the story here is that if you aren’t Asian and try to book a room here be very careful because it seems like he looks down on anyone who isn’t."

"Love Ken's food I will always choose Ken's over anything. The salt & pepper shrimp & lobster is to die for"

"Food here is so good. Authentic and inexpensive. Came here with some friends. We ordered general tsos, fried shrimp, lo mein, salted water crest, Chinese broccoli. Loved the authentic Cantonese flavors and prices"