Caliber Collision
4025 Mortimer Avenue, Baltimore, Maryland 21215
About the Business
Caliber Collision is a premier car repair institution located at 4025 Mortimer Avenue in Baltimore, Maryland, United States. With a team of highly skilled technicians and state-of-the-art equipment, Caliber Collision is dedicated to providing top-quality auto body repair services to ensure your vehicle is restored to its pre-accident condition. Whether you need dent repair, paint touch-ups, or major collision repairs, Caliber Collision is committed to delivering exceptional results and excellent customer service. Trust Caliber Collision to get you back on the road safely and efficiently.
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Contacts
4025 Mortimer Ave, Baltimore, MD 21215, United States
Opening hours
Monday:
07:30 - 17:30
Tuesday:
07:30 - 17:30
Wednesday:
07:30 - 17:30
Thursday:
07:30 - 17:30
Friday:
07:30 - 17:30
Saturday:
Closed
Sunday:
Closed
Reviews
"What a wonderful and pleasant experience! First I have to mention the two service desk attendants Tracy and Jason who provided exceptional service and care throughout the process. My first time here for having my car hit and damaged. First Jason inspected my car and gave clear instructions on how the process will go once the estimate is complete and once I decide to drop my car off. The day I dropped my car off Tracy who has such a pleasant and great welcoming attitude assisted me with what paperwork needs to be completed and signed. I had a rental car that was supposed to be dropped off that day but for whatever reason it wasn’t. Again Tracy reached out to the car rental company and kept me inform what was going on. Unfortunately Tracy couldn’t get in contact with anyone so Jason offered to drop me off on his way out to get lunch. My car was done in within a week. Jason called during that time just keeping me updated on when the car would be ready and to my surprise they called, emailed and text me when my car was ready. When I came to pick up my car it was so clean I couldn’t believe it!!! I was surprised at the level of service Caliber Collision provided not only from Tracy and Jason but even the technician who repaired my car. I highly recommend Caliber Collision Baltimore-Mortimer. Oh yeah they even buffed my headlights because the other one was damaged and repaired! They really wowed me!!!"
"I had an amazing experience. Tracy was very sweet, personable and talked me through the entire process. Jason was my service advisor and if i ever got into another accident, I would love to have him again. He kept me updated on the process and any new changes. They both always easy to reach."
"My experience with Caliber Collision on Mortimer Ave was exceptional, thanks to the outstanding customer service provided by Tracy and Mark. Despite my car being totaled by the insurance company, Tracy and Mark went above and beyond to offer excellent advice and support throughout the entire process. Their expertise and commitment to customer satisfaction made a stressful and difficult situation much more manageable. I highly recommend Caliber Collision on Mortimer Ave for their top-notch service, professionalism, and knowledgeable staff."
"Caliber Collision was beyond exceptional. Tracy and the staff communicated regularly and honestly. They stayed in touch with me during the entire process. I was very grateful that they have so much experience dealing with the insurance providers. We were not at fault for the accident and they made the process as seamless as possible. Highly recommend them for their customer service and quality of workmanship!"
"Tracy, the office manager, I believe that is her name was simply amazing. She runs that office as if it was her own home. Customer service was spot on, cleanness of the entire establishment was impeccable I felt as if I didn’t have to cringe and watch everything I touched. The work area is in pristine shape and all of the techs are knowledgeable and integrity driven. If I could rank a 10 I would. Anyone reading this review, please ensure you are in the right hands and do not have do not have to be doubtful. The owner is cool as hell too!"
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