Spirit Delivery And Distribution

"Would never recommend them. Home Depot used them as vendor for our Dryer installation. They did a faulty install. It is a steam dryer and they did not install the steam dryer hose component. They scheduled to return and the day they were scheduled to come they did not arrive. We called them but they would pick up the phone and hang up. The dryer has still not been installed and they have not even confirmed a reinstall date. Staff never answers phone and does not communicate and have no manners."

"Unfortunately there is no way to give a zero star review for the worst delivery company. Had a refrigerator delivered and they damaged it bringing it inside, they damaged my door and walls too. Tried to convince me to keep the damaged refrigerator and tried to take my old refrigerator even though I didn't want that service (so they can fix and sell themselves). They spoke in Spanish only to each other not realizing that I understand what they were saying. They took the damaged refrigerator with them. I called the customer service and gir nowhere. Not one employee is professional or cares about the customer. Called Home Depot to help resolve and they were just as unprofessional to them. This is not the first time I have dealt with issues with this company but it will be the last. They have a claims department for issues, but if they would do their job right the first time, they would save money. There are no words to explain my frustration."

"Received a damaged refrigerator. On day of delivery Driver asked if they could wait and "pick up next day ". Two weeks later, after hours on the phone with both Home Depot and Spirit they agree to pick up refrigerator but they scheduled the wrong item. More hours on the phone!!! then they get the address wrong so we wait another week. Bottom line 30 days later we are still waiting for a refund. Nothing but headaches and excuses from this Co. HD needs to wake up and realize they are damaging your reputation. We will never order another appliance from HD."

"I ordered a dishwasher from Home Depot, and paid for the delivery, installation, and haul away. Last Saturday was the delivery date (between 7:30 am and 11:30). Spirit Logistics is the only company that Home Depot uses. They called to confirm the day before, letting me know that they are going to call me a half hour before. They showed up at 7:30, without calling first. They refuse to install the dishwasher because the old one was hard-piped in. I hired a plumber to come. He broke down the estimate for me. The installation piece was more than double Home Depot, so I said that since I already paid for installation, I will wait a week. Yesterday, Spirit was coming between 2:30 and 6:30. We called at 4:00 to see how close they were. We were told that we were next in line. At 5:45, I called again and the woman kept on telling me that she's in Georgia. She doesn't know anything. The local office was closed. I called Home Depot. After being on hold with them for an hour and a half, they finally we're able to get the delivery team. They said that the system was down. I don't believe them. I'm taking pictures of the work as they are doing it. Never again will I purchase a large applicance from Home Depot. Lowe's is about as bad too. Perhaps they use Spirit Logistics as well. Is Amazon installing appliances yet?"

"AVOID!! Never Use Them! It's a shame people ordering from Home Depot don't realize Spirit Logistics will be their delivery company. If they did, they would know to order somewhere else. Spirit was just awful! STAY AWAY! washer and dryer were supposed to be delivered and installed. First attempt: damaged washer, so I refused deliver and rescheduled. Second attempt (7 days later): they brought only the washing machine. Useless. Third attempt (4 more days): no show. no call. At this point I called and asked to speak with the manager and was given some financial compensation for the inconveniences (only reason for the one star). Fourth attempt (2 more days): delivery window was 7-11 am. Heard nothing; had to call to have them check with the driver. Driver called me at 11:30am and said he'd be there in an hour. I called him again at 2:30pm, he said 15-20 minutes. Showed up at 3:30pm and they did not have the dryer vent! Then, they broke the cord connection during installation and they had to take it back as defective! Fifth attempt (3 more days): Delivered and installed. I never got the steam hose that went with the dryer either. Overall, I waited 16 days to be able to do laundry at my house."