uBreakiFix by Asurion

"Everything was amazing! From beginning to end. I came in with a cracked phone and now it looks perfect! The staff was the best ever. I definitely recommend coming here."

"I booked an appointment using their Website and received a confirmation. I drove 25 minutes to the store and found the place locked. Hours on the door indicated that they should be open. Off to the side, 3 windows down, I found a little printout stating "New store hours" and it showed that they are closed Tuesdays and Wednesdays every week. Wasted an hour of my time. How about not scheduling appointments on days that the store is closed? I never received any contact after that either. Asleep at the wheel much?"

"Since having my sons phone screen repaired at this establishment I have been charged $27 monthly on the credit card I used that day for an Asurion Home protection plan that I never signed up for nor they even mentioned it. This is unethical business practices. They never asked or had me sign anything…. Just started charging my card monthly. Then when you call to ask why they did this, they give you a number to call. It’s impossible to get rid of the charge, you’ll have to change your credit card number. If it was a legit type of plan, wouldn’t they send you an email about the insurance or have a pamphlet. Very unethical."

"TLDR: DO NOT GO TO THIS LOCATION. Update: Even worse than originally imaginable. Went back again today for the 5th time to resolve an issue that originally started with a simple screen repair. Paid $134.60 for the services, was told had to wait for them to order the correct screen to replace it. Ok, that's fine. No problem, so we wait for the screen to arrive and when it does, return for the fix to take place. Upon receiving the phone back, it was noticed that the phone was no longer giving an output from the headphone jack, so it was brought back and we were told that it would be another wait for them to fix that as well. Waited and after a couple of hours pass, was informed that the issue could be resolved until ANOTHER part was ordered and replaced... aggravating, but still fine. It's not great but I can understand that stuff happens and they were willing to fix it on house. This is where everything becomes a mess and on the 4th return to the store to have them fix the new part they broke, was berated by Mr. Christian that I was being "rude" for asking him to just leave the phone there until they find the part that had been ordered after waiting 10 mins to even talk to a person and then waiting another 20 mins for them searching for the part that they misplaced because of how incredibly unorganized they are. He demanded I leave the store and that instead of the phone being done in an hour that it would take 6 hours instead when I asked to do business with the other guy who was working. Just very unprofessional and in no way there to service his paying customers. Absolutely disgusting the way he acted. So fine, after all of this, the finally get everything together, we get the phone back and... doesn't work. Still having issues, the part they ordered wasn't correct and they need to work on it more. So again... fine, it is what it is. We go back for them to fix the piece another time, and now we get the phone back and the screen is completely unresponsive. Doesn't even work. Can't use it. WTH. In our communications, we were told that after the last fix, if the phone was still damaged that we would be provided a new phone to replace the one that they broke. After the screen being unresponsive. We were provided no help from either of the two gentleman and were given a sticky-note with a number for the asurion customer care, saying that we now need to deal with them. So question; why did I pay $135 at all for a still broken phone when the screen literally doesn't function anymore, and who's being held responsible for the new phone we were promised? _________________________________________ This place is an absolute joke. I don't know where to even begin with the amount of benign problems I've had with this place. The employees here are lazy, rude, disorganized, miserable, disrespectful, and either need some training in people skills, or replacements. Honestly though even then I feel like this location is a lost cause reading about other people's reviews as well. At this moment, unable to post a complete review of the workmanship but let's just say I've had to have them fix 3 different things on a phone so far in 4 different visits, all stemming from an original problem of a screen crack. It was only a screen replacement... I've been back 4 times already."