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UPS Customer Center
20 Queen Mountain Road, Ferndale, New York, United States
About the UPS Customer Center
The UPS Customer Center located at 20 Queen Mountain Road in Ferndale, New York, is a convenient facility for customers to drop off and pick up packages, as well as handle any shipping and receiving needs. The center offers a range of services including packaging supplies, shipping options, tracking assistance, and customer support. With knowledgeable staff and efficient operations, the UPS Customer Center is dedicated to providing reliable and convenient solutions for all your shipping needs.
Photos of UPS Customer Center
20 Queen Mountain Rd, Ferndale, NY 12734, United States
Opening hours of UPS Customer Center
Monday:
16:00 - 18:00
Tuesday:
16:00 - 18:00
Wednesday:
16:00 - 18:00
Thursday:
16:00 - 18:00
Friday:
16:00 - 18:00
Saturday:
Day off
Sunday:
Day off
Reviews of UPS Customer Center
"They never take the time to actually look for my house but my neighbor who is 40 feet away gets there packages daily meanwhile every time I order something that has to go through UPS I have to go to the ware house and pick it up"
"Never again will I deal with UPS package was dropped off in Ferndale New York at 6:24 a.m. and was told that it won't be delivered until Monday January 16th you mean to tell me that you couldn't put it on a truck and deliver it that day everything else I've ever gotten through you people has the day that it hits Ferndale ny it gets delivered that day doesn't get held. 8 days to come from Oregon to New York before it finally gets delivered should only be five you really need to fix your updated status section. And I'll be sure to inform any sellers that I buy from to make sure that they do not use your service I can get the stuff a lot faster through USPS"
"It says customer service but it only applies if you have already printed a return label. I don't have access to a printer so it's only a drop off ...and not Amazon friendly. After several hours we were able to find a ups facility that could read the bar code. Not their fault but definitely NOT a customer care center..."
"I am grateful to have a UPS drop off center not far from home. The attendant is always wonderful and helpful. The staff at this location have all been excellent and friendly. They definitely deserve a raise!"
"The customer service person here was very kind and helpful, I have no problems with them. But I do have a problem with driving two hours round trip to pick up a package, because the UPS driver apparently couldn't read the number on my address that FedEx, Amazon and USPS have no trouble finding. In addition, of course, I had to come several days after first delivery, during my working hours, because this place is only open on weekdays for two hours a day. On top of that, there's no customer service through UPS's phone number or website that will allow me to resolve the driver's issue. No way for me to send feedback so that I know it'll actually get redelivered. And no way to even find out why the driver thought my address was incorrect. Just take two and a half hours out of my work day to pick up a package. FedEx, Amazon, and USPS don't have this problem. UPS does. If they want to stick around when Amazon increasingly eats their lunch, they need to get better at resolving customer concerns. I know there's worker shortages and we're in a pandemic. But being able to find out the real reason why my package was not delivered, and provide feedback to the driver, is not some unsolvable quagmire."
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